This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Introduction
We are seeking a polished and professional Guest Service Ambassador to join a high-end, multi-tenanted commercial building in Central London. This front-of-house role is all about delivering a seamless, five-star welcome experience for tenants and visitors in a modern, design-led workspace environment.
You will be representing a leading commercial property organisation known for creating sustainable, people-focused buildings where service, community, and experience are central to daily operations.
Full-time, Permanent40 hours per weekMonday-Friday (7:00am-7:00pm, rota basis)Location: Central LondonSalary: £31,571
What You’ll Be Doing
- Delivering a warm, professional welcome to all guests and tenants
- Managing reception duties in line with service standards and procedures
- Handling enquiries face-to-face, by phone, and email in a confident and timely manner
- Supporting smooth day-to-day operations of the reception and shared areas
- Providing accurate information about building facilities and services
- Liaising with building management to escalate and resolve issues when needed
- Maintaining a calm, organised approach in a busy front-of-house environment
What We’re Looking For
- Previous customer-facing experience (minimum 1 year preferred)
- Background in hospitality, corporate reception, airlines, or luxury service environments desirable
- Strong communication and interpersonal skills
- Highly organised with excellent attention to detail
- Professional, confident, and approachable manner
- Ability to multitask and stay composed under pressure
- A proactive, service-driven attitude
What We Offer
- Discounts on travel, retail, and groceries
- Pension scheme and life assurance
- Employee Assistance Programme and digital GP access
- Learning and development opportunities
- Recognition and reward programmes
- Paid volunteering day each year
About Rapport
Rapport Guest Services delivers premium front- and back-of-house experiences for leading organisations across the UK and internationally. As part of Compass Group UK&I, we are committed to service excellence, inclusion, and creating environments where people thrive.
We are a Disability Confident Employer.
Find out more: www.rapportservice.com
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