Front Desk Agent – Knightsbridge, London

Front Desk Agent – Knightsbridge, London About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool. About The Job An opportunity has arisen for a Front Desk Agent to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role are – Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures. Assist guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel’s food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage. Enter all arrivals’ check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates. Ensure that the hotel’s credit policy is adhered to at all times, with particular care to the established policy on “chance guests”. Make reservations at such times as when the Reservations office is unable…