Studio Scheduler & Customer Experience Support – 15 Alfred Pl, London

Studio Scheduler & Customer Experience Support – 15 Alfred Pl, LondonPosition: Studio Scheduler & CX SupportReporting To: Regional Studio Manager & CX TeamLocation: London HQ (supporting UK Studio scheduling, UK/US & Franchise network CX)Contract: Full-time, 5 days per week (fully flexible across weekdays & weekends)Working Hours: 7:30am – 4:30pmOur CompanyFACEGYM is the first of its kind – a unique facial fitness experience operating at the intersection of beauty, wellness and performance. We are in the business of confidence, delivering results-driven workouts for the 40+ muscles of the face through our studios, digital platform and product innovation.With a growing footprint across the UK, US and franchise markets, we are entering our next phase of scale where operational excellence, consistency and customer experience are critical to our success.Job Summary:We are looking for a highly organised and proactive Studio Scheduler & CX Support to maximise and optimise coverage across all 6 London studios, ensuring that both team members and clients are fully supported throughout the day.This role is critical to the day-to-day running of our studios, particularly in managing real-time scheduling issues, last-minute call-outs, and Studio Support Trainer (SST) allocation. You will also act as a key point of contact for client communications, including rescheduling appointments and supporting booking adjustments, helping to ensure a seamless and consistent customer experience.The ideal candidate is someone with strong coordination skills, high attention to detail, and preferred experience in customer service or client-facing roles. This role requires an early start (7:30 AM) to effectively manage morning coverage changes and studio support needs.Key Responsibilities:Scheduling Team Members & Managing Appointments (UK Studio…