This job is with Hyatt, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Duty Manager at Hyatt Regency Birmingham – You’ll always be cared for here. Join Hyatt.
About Hyatt Regency Birmingham
Hyatt Regency Birmingham is ideally located in the heart of the city centre, adjacent to Symphony Hall and within walking distance of the International Convention Centre (ICC), Brindley Place, and the Bullring shopping centre. This contemporary four-star hotel offers direct access to the vibrant canal-side area and is a short stroll from Birmingham New Street Station. The hotel features 319 spacious guest rooms and suites, 12 versatile event spaces, a modern restaurant, a traditional pub-style bar, and a luxurious spa with an indoor pool and fitness centre.
Duties and responsibilities related to the Duty Manager role
· Oversee the smooth running of all hotel operations.
· Assist the Management Team in the effective operation of the Front Office Department and outlets, ensuring maximum guest satisfaction and adherence to hotel standards.
· Monitor occupancies to avoid overbookings.
· Train and develop the team, fostering an inclusive and positive work environment.
· Ensure VIPs, World of Hyatt members, and Regency Club Rooms are blocked and inspected according to hotel policy.
· Check in all VIP guests as per hotel policy.
· Handle guest complaints in accordance with hotel policy and report all complaints to management.
You will be expected to work 40 hours per week, five days out of seven, on a shift rota basis, which may vary each week.
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