Office Administrator

Role Overview

This is a hands-on Office Administrator role within a collaborative manufacturing business, reporting to the Commercial Manager. The role supports the sales and leadership team by owning CRM data, Excel-based reporting, pipeline visibility, and office administration.

The position is ideal for someone who enjoys working with data, systems, and reporting (orders, invoice follow-up, system uploading, chasing orders, etc.) while also supporting day-to-day sales operations in a close-knit team environment.

Key Responsibilities

• Own and maintain CRM data accuracy, ensuring pipeline information is current and reliable
• Produce and maintain CRM reports for sales pipeline, forecasting, and delivery tracking
• Filter, analyse, and present information within CRM and reporting tools as part of regular pipeline updates
• Prepare PowerPoint presentations
• Take ownership of delivery tracking, including chasing manufacturers and coordinating with Holliers and other third-party providers
• Upload and manage quotes, pricing information, and sales documentation
• Support order processing and administration with a strong focus on accuracy
• Support delivery forecasting in coordination with sales and operations teams
• Work closely with sales, operations, and management
• Support general office administration including suppliers and facilities
• Operate within a compliance-aware environment including health and safety best practices
• Respond to customer enquiries by phone and email with a customer-first approach

Skills & Experience

Essential

• Confident use of CRM systems and ownership of data
• Experience producing pipeline reports, forecasts, or structured updates
• Strong IT literacy with the ability to learn new systems quickly
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail

Desirable

• Experience in manufacturing, engineering, wholesale, or technical environments
• Confidence using Microsoft Office, particularly Excel and PowerPoint
• Previous experience supporting sales or operational teams
• Exposure to compliance-driven or operational business environments

Why Join

• Work in a collaborative team where your contribution is visible
• Ownership of CRM data, reporting, and pipeline information
• Opportunity to develop skills in reporting and systems
• Stable, hands-on role with autonomy and trust
• On-site role with strong team collaboration and impact
• 25 days holiday plus bank holidays, pension, training budget, and discretionary bonus

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