Sales Support Manager

Company Description

Tickd is an innovative SaaS company revolutionizing the small business energy sector through its fully digital switching and energy account services. Known for our seamless white-label sign-up journeys tailored for third-party intermediaries (TPIs) and partners, we ensure that businesses experience energy management the way it should be. Our solutions simplify energy choices and enhance efficiency for small businesses looking for reliable services.

Job Title: Sales Support Manager

Company: Tickd

Location: Remote (within 1 hour of Birmingham)

Salary: Salary: £30,000 FTE (full-time equivalent), pro rata based on hours worked

We actively support flexible working and are happy to accommodate reduced hours within the school day. This role is particularly well suited to parents or caregivers looking to balance work with family commitments.

We are looking for an experienced and detail-oriented Sales Support Manager with a background in Business Energy to support our sales function and ensure a seamless customer journey from quote to contract and beyond.

This role plays a key part in maintaining operational efficiency, ensuring CRM accuracy, and delivering an excellent customer experience throughout the sales lifecycle.

Sales Administration

• Generate and manage customer contracts accurately and efficiently
• Maintain and update data within the CRM platform
• Ensure all records are complete, accurate, and compliant

Supplier Liaison

• Work closely with energy suppliers to obtain bespoke quotes
• Manage quote requests and proactively follow up to ensure timely responses

Customer Communication

• Liaise with customers to finalise contract details
• Act as a key point of contact for queries during the contracting process

Sales Team Support

• Collaborate with the sales team to ensure all deal data is accurate and up to date
• Provide administrative support to help progress deals efficiently

Post-Sales Support

• Handle customer queries following contract completion
• Support a smooth transition from sales through to account management

Essential:

• Previous experience in the Business Energy sector
• Strong administrative and organisational skills
• High attention to detail and accuracy
• Experience working with CRM systems
• Excellent communication skills (written and verbal)
• Ability to manage multiple tasks and deadlines

Desirable:

• Experience in a sales support or operations role
• Familiarity with energy supplier processes and contracts

• A proactive and reliable team player
• Someone who thrives in a fast-paced environment
• A problem-solver with a customer-first mindset
• Strong attention to detail and process-driven thinking

• Salary of £30,000 (no commission)
• Flexible working hours to support work-life balance
• Fully remote working (within 1 hour of Birmingham)
• Opportunity to join a growing and ambitious business
• Collaborative and supportive team environment