Senior Operations Director - 600+ FTE | Change centred focus
onsite 4 days p/w - Edinburgh
Are you a visionary operational leader who thrives at the intersection of complex service delivery and large-scale cultural evolution?
Our client is seeking an outstanding Senior Operations Director to spearhead a multi-year, high-stakes business transformation. This is not a "business as usual" role; it is a mandate to lead a fundamental shift in how a major regulated enterprise serves its customers, navigating a transition to a unified, digital-first operating model.
The Opportunity
You will hold full accountability for a sophisticated operational partnership, managing a significant £30m+ annual budget. This role demands a leader who can balance rigorous financial and data controls with a deep commitment to customer-centricity and journey-led service design.
Key Responsibilities you must have experience in:
- Scale Leadership: Direct a complex, multi-site operation of 600+ FTE, encompassing both onshore and offshore delivery teams across front, middle and back-office functions.
- Strategic Transformation: Lead the transition from legacy structures to a modern, single-platform operating model with onshore / offshore operations, ensuring seamless service continuity during deep technology estate changes.
- Cultural Evolution: Act as a "follow-me" leader to drive mindset shifts in environments that may be change-resistant, fostering a high-performance, agile culture.
- Commercial Mastery: Manage complex P&L and commercial frameworks, ensuring that operational excellence directly translates into margin protection and value creation.
- Client Stewardship: Navigate intricate, high-level stakeholder relationships (C-Suite), acting as a trusted partner through periods of ambiguity and rapid business pivoting.
The Ideal Candidate
We are looking for a heavyweight operator with a proven track record in highly regulated industries - specifically Financial Services (Banking, Insurance, L&P, Wealth, Retirement), Telecoms, or Utilities.
You will bring:
- Large-Scale Expertise: Extensive experience managing operations exceeding 600+ FTE with a combined onshore/offshore footprint.
- Transformation Pedigree: A history of successfully delivering large-scale operational migrations, headcount transitions, and digital platform adoptions.
- Analytical Rigor: A data-driven approach to performance improvement, utilizing deep metrics to drive decision-making and financial control.
- Exceptional EQ: The ability to influence, mobilize capabilities, and simplify the complex for diverse stakeholder groups.
- Tenacity: The resilience to thrive in fast-moving, sometimes ambiguous environments where problem-solving and navigating uncertainty are daily requirements.
Why This Role?
This is a rare opportunity to own the operational roadmap for a market leader undergoing a generational shift. If you are a high-energy leader who can marry commercial acumen with people-first transformation, we want to hear from you.
Confidentiality is Assured. To explore this opportunity further, please apply with your latest CV or contact us directly for a private discussion.
#J-18808-Ljbffr