Head of Product

Procentia is an award‑winning software and technology company specialising in the Pensions and Bulk Purchase Annuities market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.

Established in 2002, we’re renowned for our web‑based pensions administration and management system, IntelliPen. Our platform helps clients meet the demand for self‑serve technology and provide meaningful consumer‑like experiences expected from online platforms.

Trusted by administrators, employers and trustees, our software is widely regarded as the most comprehensive and feature‑rich platform for modern pensions management.

IntelliPen comprises a suite of integrated modular systems that streamline processes from new member registration to online self‑serve retirement, and enables collaboration on the same workflows. It delivers up to 90% time and cost efficiencies by automating member retirements, validation, benefit calculations, reporting and pensioner payroll.

With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors.

We’ve been named “Pension Technology Firm of the Year 2024” at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.

Procentia People are a community of passionate specialists dedicated to developing best‑in‑class software solutions and client service. We’re a vibrant assortment, everyone is welcome here.

We’re proud of our welcoming and open culture, and our values. They’re not just words on paper – we’re dedicated to living them every day.

The Job

We are growing and expanding our reach (geographically, market sector, and in our product range), and are seeking a Head of Product to provide senior leadership to our Product Management function and to shape the strategic direction of our software platforms.

Operating within a value stream model, Procentia’s product areas are owned by multidisciplinary squads that bring together Product, Engineering, QA, and Design. The Head of Product is accountable for ensuring these squads are aligned to a coherent product strategy, commercially focused, and delivering outcomes that work for both our clients and the business.

This role connects commercial strategy and delivery execution. You will act as the senior bridge between Sales, Marketing and Finance on one side, and Engineering and Delivery on the other, ensuring that what we sell, build and operate is aligned, sustainable, and differentiated in the market.

Here’s What You’ll Be Doing

• Professional Leadership: Provide day‑to‑day leadership, coaching and mentorship to Product Managers, supporting their development and ensuring consistently high standards of product thinking and execution.
• Practice Ownership: Define, embed and uphold best practice for Product Management across Procentia, including discovery, prioritisation, roadmap development, value measurement and stakeholder engagement.
• You will be responsible for making sure our product briefs contain well‑articulated business cases that describe how the proposition can be met by a product build that meet a return on investment.
• Value Proposition Ownership: Ensure Procentia’s products address real, high‑value problems for pension schemes, insurers, and administrators, balancing regulatory necessity with competitive differentiation.
• Strategic Coherence: Ensure individual squad roadmaps align to a clear, overarching product strategy, avoiding siloed or locally‑optimised decision making.
• Partner to Delivery: Work in close partnership with Engineering and Delivery leadership to ensure squads have clarity of intent, well‑framed problems, and appropriate trade‑off decisions.

Key Skills And Experience

• Product Leadership: Significant experience leading and developing Product Managers in a software environment, with demonstrable success in raising capability and standards.
• Commercial Acumen: Strong understanding of the commercial dynamics of software businesses, with experience linking product decisions to revenue growth, cost control or strategic advantage.
• Regulated / Vertical Market Experience: Background in pensions administration, financial services, fintech, or another complex regulated vertical is essential.
• Delivery Track Record: Proven experience taking complex software products from concept through to stable, live operation in a regulated environment.

Lets Talk About What’s In It For You...

• 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
• Buying and Selling holiday (up to 1 week)
• Life Assurance
• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Tusker – Electric Car Leasing scheme

We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.

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