Job Description
We’re recruiting for a Client Director to join our award‑winning DC business line. The role holder will lead the client relationship with a portfolio of DC clients (across own trust, Master Trust and contract‑based) and provide strategic support to Senior Client Directors across some of our largest DC clients. The balance between these elements may vary, with the role flexing to meet client and business priorities.
What you’ll be doing:
- Building, developing and maintaining strong relationships with key client decision‑makers, gaining a deep understanding of tactical and strategic objectives and maintaining accurate CRM records.
- Partnering with Senior Client Directors on strategic accounts, co‑ordinating regular meetings with clients, trustees and advisers, and providing updates on operational performance and scheme‑specific initiatives.
- Ensuring robust monitoring and quality assurance of all scheduled and ad‑hoc client reporting, working closely with internal teams to resolve queries and deliver timely, high‑quality responses.
- Taking ownership of client retention activity, proactively managing ‘at‑risk’ relationships and collaborating with senior stakeholders to strengthen long‑term client outcomes.
- Identifying and progressing new business, restructuring and cross‑selling opportunities, supporting DC Distribution colleagues and representing the Client Relationship Team at pitches and site visits.
- Contributing to portfolio growth targets set by senior leadership, supporting the ongoing success and expansion of the L&G DC & Workplace business.
- Embedding best‑practice portfolio management to maximise client satisfaction and cost efficiency, piloting new initiatives and ensuring fair customer outcomes in line with Consumer Duty.
- Building strong cross‑business relationships, maintaining detailed knowledge of the DC & Workplace Savings proposition, regulatory developments and market trends to deliver compliant, high‑quality client service.
Who we’re looking for:
- Experience and knowledge of DC product solutions and marketplace is a requirement.
- Corporate client relationship management experience in a product provider or EBC/significant intermediary.
- Understanding of administration/operational matters in relation to DC pension plans.
- Demonstrable communication/presentation skill – previous client‑facing meeting and presentational experience is a requirement, as is the ability to articulate and convey information in a clear and compelling manner in writing and in person.
- Ability to listen to client issues, understanding their challenges and leveraging L&G DC to address/resolve these issues.
Benefits we offer:
- The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes.
- Generous pension contribution.
- Life assurance.
- Healthcare Plan (permanent employees only).
- At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday.
- Competitive family leave.
- Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax‑efficient salary sacrifice (permanent employees only).
- We offer a range of discounts for our own products and at a range of high‑street stores and online.
- We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience.
Additional Information
At L&G, we believe it’s possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives that support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options, including part‑time, term‑time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
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