Store Manager – Diamonds Factory (Neve Jewels Group)
Cardiff, UK | Full-time (40 hours per week, 5 out of 7 days including weekends and bank holidays)
Salary: Up to £35,000 + quarterly bonus
About the Company
Established in 2018, Diamonds Factory creates made‑to‑order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams.
From stunning rings to elegant necklaces and earrings, we help customers translate meaningful moments into beautifully crafted jewellery every day.
About the Role
You will play a pivotal role in maintaining our reputation for excellence and luxury, overseeing daily store operations while driving sales performance and team success.
Key Responsibilities
- Lead, coach, and develop the sales team to exceed targets
- Foster a positive, high-performing team environment
- Deliver exceptional customer experience and consultative selling
- Drive sales performance, KPIs, and store profitability (P&L awareness)
- Build strong client relationships and manage escalations effectively
- Maintain high standards of visual merchandising and brand presentation
- Ensure store cleanliness, organisation, and operational excellence
- Manage stock accuracy and minimise discrepancies
- Implement security and loss prevention procedures
- Ensure compliance with company policies and regulations
- Gather customer feedback to improve store performance
- Promote health and safety standards across the store
- Coordinate store maintenance and upkeep
What We’re Looking For
- Minimum 2 years’ experience in luxury retail (jewellery preferred)
- Proven track record of achieving and exceeding sales targets
- Experience working with high‑end clientele is highly advantageous
- Strong leadership and communication skills
- Strong problem‑solving ability and adaptability
- Ability to quickly learn new systems and tools
- High attention to detail and organisational skills
- Passion for luxury products and customer experience
- Ability to perform in a fast‑paced retail environment
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