Field Business Partner – North West - Manchester, Liverpool (American Brands)
In charge of the multibrand relationship for Matrix, Redken and Pureology and growing sales with direct customers in the field, your mission is to develop a territory, leveraging the whole L’Oreal service proposition to form strong partnerships with salons and stylists, helping them grow their businesses, while ensuring brand equity and best in class execution in salons
A DAY IN THE LIFE
- Achieving sales & distribution targets along with all other strategic goals and objectives whilst guaranteeing L’Oreal Professional Products Division (LPPD)’s and your brands’ image and awareness on your territory.
- Building and optimising journey plans in line with the routing principles to ensure a strong online and offline contract strategy for all customers in your geographic territory, having structured commercial visits either in person or virtually with 9 customers a day.
- Building strong relationships and effectively supporting 90+ existing customers, carrying out regular business reviews, identifying their needs and goals, creating bespoke growth plans and implementing solutions to develop their business and increase LPPD market share within the salon.
- Seeking out & relentlessly winning new business, executing the brand conquest strategy to increase the quality and quantity of salon and stylist partnerships on your territory.
- Accurately forecast territory turnover and build comprehensive risk plans in the event of short forecast Vs target.
- Secure orders on L’Oreal Partner Shop and upsell through expert knowledge and navigation of the platform and leveraging all tools available including assisted ordering, and supporting the customer autonomy journey.
- Originate, agree and implement promotional and marketing activity designed to generate sales growth and meet brand objectives with a critical focus on a sell-out approach for the salon partner.
- Data management, ensure all data on your territory is accurate and up to date, inc. Market Analysis Grid data, Competitor info, contact details, digital savviness, new/closed salons.
- Promote and leverage all the business support available including L'Oréal Partner shop, Salon Emotion and Access, L’Oreal Business Academy etc.
- Establish and deliver education plans and provide in-salon training in partnership with Education teams.
- Pro‑actively embed the brands strategy on all approved social media platforms.
WHO YOU ARE
- A full UKI driving license holder
- Ambitious - a commercial hunter with drive and a proven track record of achieving and exceeding targets (essential)
- Digitally Savvy - with an in-depth knowledge of digital and social media, ready to become an expert on LPPD customer online platforms (L’Oreal Partnershop, Access etc)
- Adaptable – Ready to adapt to the demands of a vibrant and dynamic professional hair industry. Existing knowledge and experience in the industry would be beneficial but not essential.
- Experienced working in a virtual world – using online technology to connect and network with clients, building relationships virtually and face to face.
- A creative problem solver - actively looking for new solutions with the creativity and focus and the ability to work accurately at pace and cope with ambiguity.
- Analytical – able to use MS Excel and other data software to analyse data, draw accurate conclusions and communicate key messages succinctly,
- Commercially skilled – with strong commercial acumen supported by excellent negotiation, communication, storytelling and influencing skills.
- Organised – with good planning and organisation skills and an ability to appropriately reprioritise and change as required to meet deadlines.
- Human - you’ll make mistakes sometimes, but you have no fear of failure because you’re smart enough to learn from mistakes and have a strong growth mindset
- One of the gang - even if you’re Superman or Wonder Woman, you recognise that teams are the real heroes. And so do we.
- You’re real - and you’re true to yourself. We cherish and celebrate diversity, so you’ll feel right at home whoever you are.
- Adventurous - L’Oréal is for pioneers. So you’ll embrace challenges and change, and revel in a fast-paced environment.
WHAT WE OFFER
Our industry‑leading award‑winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.
Enjoy perks like money‑saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.
Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top‑notch leadership programs and monthly expert talks. And there's lots more too!
EEO STATEMENT
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. We are a Disability Confident Employer and will offer an interview to applicants with a disability or long‑term condition who best meet the minimum/essential criteria for the role.
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