Overview
Salary £37,000 - £42,000 per yer
Litchfield, WS14 9AZ
Wednesdays and Saturdays off - 1600-0100
This is a really exciting opportunity for a hands-on, operationally sharp leader to own the heartbeat of a Modern Milkman hub - and make sure every single delivery lands perfectly on the doorstep, every single night.
Our goal at Modern Milkman is to make the home sustainable, and, to date, we've prevented over 100 million plastic bottles from polluting the planet. Not bad for a business that started as four friends from Lancashire delivering milk from a beat-up truck!
Your mission
Your mission: Own the overnight operation at your hub end-to-end from driver performance and rota planning to fleet compliance and live delivery issues. You’ll lead from the front, build a high-performing team, and protect the customer experience night after night.
What you’d be doing
- Owning overnight execution so every wave dispatches on time and all drops are completed by the deadline
- Building disciplined rotas that guarantee 100% route coverage every night
- Coaching and holding drivers accountable to performance, safety and quality standards
- Identifying risks 24 hours in advance - before they ever reach the customer
- Managing fleet compliance, daily vehicle checks and defect reporting
- Acting as the first escalation point for live delivery issues
- Maintaining a minimum 1.2 driver-to-route ratio to protect against absence and churn
- Building an inclusive, accountability-first culture where the team thrives
What you’ll bring
- Proven experience in logistics, depot or delivery operations ideally in a live environment
- Strong understanding of driver operations, rota planning and workforce stability
- Confidence using performance dashboards and KPIs to drive outcomes
- A hands-on leadership style - you coach, you don’t just manage
- Sharp live problem-solving under time pressure
- Experience managing fleet compliance and safety
- Comfortable leading night operations - this is when the magic happens!
- Valid driver’s licence would be very beneficial
- Within a one-hour commute of our Lichfield hub
Benefits
- 25 days holiday + 8 bank holidays (5 flexible) + your birthday off
- EMI Share Options
- Up to 6% matched company pension
- Access to thanksBen for core & flexible benefits including retailer and cinema discounts
- Employee discount on Modern Milkman products
- Enhanced parental leave & pay
- Life Insurance
- Cycle to work scheme & Octopus EV salary sacrifice
- £300 L&D budget per year
- £300 health & wellbeing budget
- £300 workwear allowance to help get you set up
- In-person company events
- Endless product samples - our category managers love a taste test
- 2x volunteering days and team volunteering days
- Loads of company clubs to join, from book clubs, running, cycling and anything else you fancy
Interview process
Screening call with people team → Hiring manager interview → Operational scenario / technical conversation → Ways of working conversation
Due to the high volume of applications, it might take us a little longer to get back to you. Most feedback will be shared via email, and we make every effort to provide specific and constructive insights whenever possible
We strongly encourage candidates of all different backgrounds and identities to apply. We believe that our team is stronger with a variety of perspectives.
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