Operations Director - Infrastructure and Recruitment Services

Location: Mobile (UK-wide with regular travel)

Package: up to £100,000+ OTE + car allowance/company vehicle

The Opinion

We are looking for an experienced Operations Director to lead and grow a portfolio of recruitment and workforce solutions across the infrastructure sector. This is a senior leadership role with full accountability for operational delivery, business development, and financial performance across multiple contracts and regions.

You will play a key role in driving revenue, improving service delivery, and developing high-performing teams, while contributing to wider business strategy and growth.

The Role

You will take ownership of a defined business stream, leading multiple teams and contracts, ensuring performance, growth, and service excellence across all areas. This includes:

• Driving business growth across existing and new sectors
• Managing commercial performance, including revenue and EBITDA
• Developing and leading recruitment and operational teams
• Building strong relationships with key clients and stakeholders
• Ensuring compliance, quality, and workforce availability

Experience Required

We are specifically seeking candidates who can demonstrate:

• Senior leadership experience across multiple recruitment or workforce solutions contracts or business units (3-5), each typically generating £5m-£15m annual revenue
• A strong background in infrastructure recruitment, ideally within sectors such as rail, civil engineering, utilities, or transport
• Proven experience delivering services across multiple clients and geographical locations
• A track record of leading and developing multi-functional teams (3-5+ staff per team) across different sites
• Experience managing a large-scale workforce operation, typically deploying 400-800+ workers per week
• Demonstrable success in combining business development, operational delivery, and client management at a senior level
• Strong commercial awareness with the ability to manage service delivery, compliance, and financial performance effectively
• Management or recruitment-related qualifications
• Experience using CRM, ATS, and workforce planning systems

About You

You are a commercially driven leader with a strong operational background, capable of balancing growth, delivery, and team performance. You will be confident managing complexity, influencing stakeholders, and driving continuous improvement across a large-scale operation.

Why Join Us?

• Senior leadership role with real impact on business performance
• Opportunity to shape and grow a significant business stream
• Work across major infrastructure projects and clients
• Be part of a company focused on growth, innovation, and delivery excellence

Apply

If you have the experience to lead large-scale recruitment operations and drive growth across complex, multi-site environments, we want to hear from you.

As an equal opportunities employer, MSSI is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join MSSI. MSSISupport Services is committed to making reasonable adjustments in order for all candidates who are successfully put through to the interview stage to be able to attend.

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