Senior Business Analyst – Underwriting Workbench (London Market)
We’re looking for an experienced Senior Business Analyst to play a central role in a major transformation programme focused on modernising underwriting capabilities within the London Market.
This is a high-impact opportunity to shape how underwriters work day‑to‑day through the delivery of a strategic Underwriting Workbench programme.
The Role
Reporting to the Head of Business Analysis & Testing Services, you’ll lead business analysis across the full lifecycle of a complex transformation initiative.
You’ll work directly with underwriters, operational stakeholders, and technology teams to define, design, and deliver future underwriting capabilities.
Key Responsibilities
- Lead business analysis activities across the Underwriting Workbench programme
- Partner with Underwriters to understand workflows, challenges, and strategic goals
- Elicit, analyse, and document complex requirements with full traceability
- Shape the target operating model for future underwriting capabilities
- Facilitate workshops with senior underwriting and business stakeholders
- Translate London Market processes (placement, binding, endorsements, renewals, delegated authority) into system and data requirements
- Collaborate with Architecture and Technology teams to align with enterprise strategy
- Support vendor selection, implementation, and configuration
- Drive process optimisation, automation, and data quality improvements
- Ensure compliance with Lloyd’s and market standards (e.g. messaging, reporting)
- Mentor junior Business Analysts where required
What We’re Looking For
- Strong experience as a Business Analyst within the London Market insurance sector
- Deep understanding of underwriting processes across the policy lifecycle
- Experience with underwriting platforms, workbench implementations, or core system transformations
- Experience working directly with senior underwriters and business leadership
- Strong knowledge of the London Market ecosystem (Lloyd’s, brokers, coverholders, delegated authority, bordereaux, PPL)
- Familiarity with Agile or hybrid delivery frameworks
- Experience with tools such as Jira, Confluence, Visio, Lucidchart
- Strong stakeholder management, communication, and influencing skills
Why Join?
- Be at the heart of a strategic transformation programme
- Directly influence how underwriting is performed across the business
- Work closely with senior stakeholders in a highly visible role
- Opportunity to shape future operating models and digital capabilities
MUST HAVES
1. Lloyd’s Market Experience
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