Role: Service Delivery Director
Location: Basingstoke with regular travel to London & Corsham
Duration: 6 Months
Day rate: £900 Inside IR35
Active DV clearance required
You will have the accountability of delivering efficiently across multiple customer contracts with an eye on incremental growth opportunities.
Key Accountabilities:
- Oversees the delivery of multiple services to the customer to deliver contracted service commitments & continual service improvements in line with contracted SLAs
- Own the financials for all service P&L's and lead the Service Directors in regards financial governance and controls.
- Actively owns service risks, controls service costs & improves productivity for customer & Fujitsu & continually improve cost effectiveness for both customer and Fujitsu.
- In conjunction with the customer identify & define requirements for new services. Ensures such services are professionally introduced & accepted into service.
- Proactively manage internal and external suppliers in a service partnership as 'one service team'.
- Owns the continual improvement of Service Delivery standards & practices through the production and delivery of a Service Improvement Plan
- Manages the service delivery team delivering to the customer, driving personally development and effectiveness of the individuals.
- Identify opportunities for new business and account growth. Work to develop new business within the account, where appropriate, leading on new business such as renewals
- To provide governance for acceptance into service, working closely with the Programme Director to ensure a seamless handover between Programme and Service.
- Lead the Service Directors and wider Service delivery management team to identify profitable incremental revenue opportunities and/or efficiencies in the provision of the service, resulting in an increase in margin percentage.
- Maintain a deputy and succession plan
Knowledge, Skills and Experience Requirements
- Service Delivery Director experience
- MoD Customer knowledge
- ITIL experience
- Agile working
Deliverables
- Monthly Service Review with Customer/OSM
- Regular reviews with Suppliers
- Internal and Customer Service meetings (such as Change Approval Board)
- Accountable to ensure competent and empowered representatives attend meetings relevant to their role and responsibilities.
Must be sole UK National
Role requires working in a customer location almost every day.
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