Capita is looking for an experienced Technical Delivery Project Manager, specialising in IT / software, to join our Mortgage Software operation in the UK on a full time, permanent basis.
The primary purpose of the role will be to coordinate and deliver technical change across our Mortgage Software client base, acting as the central liaison between the business unit, internal technical teams and client stakeholders, ensuring the effective planning, prioritisation and controlled release of technical changes. It will combine delivery oversight, release management, resource planning and stakeholder coordination to ensure changes are implemented efficiently and in line with governance.
In order to be considered for the role, it's imperative that you bring demonstrable expertise in a similar software-focused, project management role, ideally within the FCA regulated Financial Services sector - previous experience in the Mortgage sector would be a distinct advantage. You will ideally have experience in MS Azure, project management methodologies (e.g., PRINCE2, Agile, PMP etc), and have strong client stakeholder management skills, with the confidence to challenge client requests.
This role will be based predominantly home-based in the UK, as such we can only consider candidates who currently reside in and have the legal right to work in the UK. Proximity to the Cheltenham / South West region would be an advantage for monthly meetings, though the role could be fully remote if needed.
Capita is an equal opportunity and disability confident employer.
What will you deliver?
Release Planning & Governance
- Lead the planning, readiness and execution of production releases, ensuring deployments follow agreed quality and governance controls.
- Define release scope, timelines and readiness criteria, coordinating all technical and stakeholder groups involved.
- Manage go/no go processes, support controlled deployment activity and ensure clear communications throughout release cycles.
- Identify, manage and elevate release risks, issues and dependencies in a structured manner.
- Actively participate in Portfolio Boards, including scribing actions, decisions and risk items, ensuring accurate and timely governance reporting.
Delivery Coordination
- Manage the end to end coordination of technical change initiatives, from initiation through delivery, release and post implementation review.
- Serve as the primary point of contact for client delivery discussions, translating business needs into clear technical priorities and plans.
- Work closely with internal technical operations and technology partners to align activities, resolve dependencies and address delivery risks.
- Maintain delivery plans, schedules, milestones and status reporting for all ongoing technical initiatives.
Resource Planning & PMO Support
- Take ownership of the supply and demand model, ensuring data is accurately maintained, up to date and actionable.
- Chair the weekly capacity planning meeting, ensuring the tool is updated, actions are progressed, and resource prioritisation discussions are effectively facilitated.
- Ensure the monthly operations committee data is accurate, investigate anomalies and provide meaningful analysis of supply and demand trends.
- Highlight resourcing shortfalls, pinch points or excess capacity to support prioritisation and informed decision making.
What are we looking for?
- Demonstrable proven experience in an IT / Software delivery Project Management role within a multi-team environment, ideally within the Financial Services or Mortgage sector.
- Strong client-facing delivery experience, with the ability to convert business requirements into structured delivery plans, with excellent communication skills for both technical and non-technical stakeholders.
- Experience with project management and change methodologies and tools, e.g., PRINCE2, Agile, PMP.
- Experience with MS Azure would be advantageous.
- Experience of release management and coordinating production deployments.
- Excellent planning, organisational and resource management skills across multiple workstreams, within Agile, hybrid or fast-paced delivery environments.
- Experience working with distributed or remote technical teams.
#J-18808-Ljbffr