We are looking for a Head of Market & Network Development to own and grow defined demand channels and referral networks across primary care/private GP, corporate & employer pathways, medical concierge/VIP access, international and embassy networks. You will be accountable for generating high-quality demand and improving downstream conversion into outpatient, diagnostics and procedural activity, aligned to the hospital’s commercial strategy.
The Hospital of St John & St Elizabeth (HJE) is an independent hospital in central London with a strong reputation for clinical quality and patient experience. We are investing in service-line growth, operational excellence, and a market‑leading front‑door experience for patients, consultants, insurers and partners.
What are the responsibilities for the Head of Market & Network Development Position?
- Develop and execute growth strategies for each owned channel in line with the commercial plan.
- Shape propositions, access models and pathways to improve speed‑to‑care and conversion.
- Identify new opportunities across cancer, primary care, corporate, concierge and international markets.
Network & relationship leadership
- Act as senior relationship owner across corporate, embassy, international and primary care networks.
- Build structured engagement plans for priority networks and accounts, aligning referral flows with clinical capacity.
Medical concierge performance
- Own the medical concierge function as a growth and conversion channel, overseeing complex, VIP, corporate and international cases.
- Resolve friction and leakage within concierge‑led pathways and ensure clear escalation routes for complex cases.
Conversion & commercial performance
- Own activity, conversion and revenue targets across channels, defining and monitoring KPIs and using insight to prioritise initiatives.
- Partner closely with Business Development and Marketing to translate channel strategy into clear briefs, priorities and measurable delivery.
What you will bring (essential)
- Senior experience designing, developing and scaling medical concierge or complex patient access services.
- Track record developing growth channels and referral‑led models with measurable commercial outcomes.
- Strong external relationship and partnership management capability with senior credibility across NHS and private healthcare.
- Commercial acumen with a data‑driven approach to performance, prioritisation and delivery.
- Experience across corporate, international or embassy‑led healthcare pathways.
- Understanding of private healthcare funding and payor environments.
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits:
When you become part of the HJE Family, these are some of the benefits you will receive:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest‑free season ticket loans
- Cycle to work scheme
- Free eye check‑up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
- For employees joining us from the NHS, we can provide continuation of your NHS pension
If you are ready for a new challenge and relish the chance to become part of a successful, forward‑thinking organisation then we would love to hear from you.
#J-18808-Ljbffr”, “datePosted”: “2026-04-28”, “hiringOrganization”: { “@type”: “Organization”, “name”: “St John & St Elizabeth Hospital”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__416673792__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }We are looking for a Head of Market & Network Development to own and grow defined demand channels and referral networks across primary care/private GP, corporate & employer pathways, medical concierge/VIP access, international and embassy networks. You will be accountable for generating high-quality demand and improving downstream conversion into outpatient, diagnostics and procedural activity, aligned to the hospital’s commercial strategy.
The Hospital of St John & St Elizabeth (HJE) is an independent hospital in central London with a strong reputation for clinical quality and patient experience. We are investing in service-line growth, operational excellence, and a market‑leading front‑door experience for patients, consultants, insurers and partners.
What are the responsibilities for the Head of Market & Network Development Position?
- Develop and execute growth strategies for each owned channel in line with the commercial plan.
- Shape propositions, access models and pathways to improve speed‑to‑care and conversion.
- Identify new opportunities across cancer, primary care, corporate, concierge and international markets.
Network & relationship leadership
- Act as senior relationship owner across corporate, embassy, international and primary care networks.
- Build structured engagement plans for priority networks and accounts, aligning referral flows with clinical capacity.
Medical concierge performance
- Own the medical concierge function as a growth and conversion channel, overseeing complex, VIP, corporate and international cases.
- Resolve friction and leakage within concierge‑led pathways and ensure clear escalation routes for complex cases.
Conversion & commercial performance
- Own activity, conversion and revenue targets across channels, defining and monitoring KPIs and using insight to prioritise initiatives.
- Partner closely with Business Development and Marketing to translate channel strategy into clear briefs, priorities and measurable delivery.
What you will bring (essential)
- Senior experience designing, developing and scaling medical concierge or complex patient access services.
- Track record developing growth channels and referral‑led models with measurable commercial outcomes.
- Strong external relationship and partnership management capability with senior credibility across NHS and private healthcare.
- Commercial acumen with a data‑driven approach to performance, prioritisation and delivery.
- Experience across corporate, international or embassy‑led healthcare pathways.
- Understanding of private healthcare funding and payor environments.
Why apply for this role?
At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits:
When you become part of the HJE Family, these are some of the benefits you will receive:
- Private healthcare scheme worth up to £20,000 per year
- 27 days annual leave
- Blue Light Card discounts
- Interest‑free season ticket loans
- Cycle to work scheme
- Free eye check‑up vouchers with contribution towards lenses
- Free newspaper and media subscriptions
- Local Business discounts
- Discount in our Hospice Charity shop
- Refer a Friend scheme
- Free Cinema Society Membership offering discounted tickets
- Personal development and training courses
- Annual events and recognition awards
- Career progression and increments
- For employees joining us from the NHS, we can provide continuation of your NHS pension
If you are ready for a new challenge and relish the chance to become part of a successful, forward‑thinking organisation then we would love to hear from you.
#J-18808-Ljbffr…