What you’ll do:
- Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics.
- Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.
- Own the change agenda landing transformation initiatives with clarity, urgency and pace.
- Build a high‑performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be a part of.
- Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency.
- Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels.
- Be the voice of your store – representing your people, saying it as it is and owning the follow‑through on what needs to improve.
- Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.
Who you are:
- A proven leader of large teams in a fast‑paced retail environment, with a sharp focus on delivery, standards and results.
- Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact.
- A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
- Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and be a part of delivering a business fit for future.
- Be strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations.
- A proven track record of performance management, able to lead teams to deliver results at pace.
- Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
- Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.
What’s in it for you:
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
- Here are some of the benefits we offer that make working for M&S just that little bit more special…
- 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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