Job Title: IT Build Engineer - Service Desk
Location: Hemel Hempstead
Salary: Up to £32,000 (depending on experience)
About the Role
We are looking for a proactive and detail-oriented Build Engineer to join our growing Managed Service Provider (MSP) team. This role is ideal for someone who enjoys hands-on technical work, building and configuring IT systems, and ensuring smooth deployment for a variety of clients.
You will be responsible for preparing, configuring, and deploying hardware and software solutions, working closely with internal teams to deliver high-quality IT services.
Key Responsibilities
- Build, configure, and deploy desktops, laptops, and servers to client specifications
- Install and configure operating systems, applications, and security tools
- Assist with imaging, patching, and system updates
- Prepare and test equipment prior to deployment
- Maintain accurate documentation of builds and configurations
- Troubleshoot build-related issues and support deployment processes
- Work closely with Service Desk and Project teams to meet delivery deadlines
- Ensure all builds meet company and client standards
Skills & Experience
- Previous experience in a Build Engineer, IT Technician, or similar role (ideally within an MSP environment)
- Strong knowledge of Windows OS (Windows 10/11, Windows Server)
- Experience with imaging tools (e.g., MDT, SCCM, or similar)
- Basic networking knowledge (IP addressing, DNS, DHCP)
- Familiarity with Microsoft 365 setup and configuration
- Good hardware knowledge (desktops, laptops, peripherals)
- Strong attention to detail and organisational skills
- Ability to work independently and as part of a team
- Experience working in an MSP environment
- Exposure to cloud platforms (Azure, Intune)
What We Offer
- Competitive salary up to £35,000 (depending on experience)
- Opportunities for training and career progression
- Supportive and collaborative team environment
- Exposure to a wide range of technologies and client environments
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