Legal Client Relations Director
Location: London (Hybrid – minimum 3 days in‑office)
Salary: £100,000 per annum
LAW Absolute is working exclusively with a professional services business who are seeking a Client Relations Director to lead and grow relationships with leading UK law firms on a permanent basis.
This is a senior, relationship‑led role suited to someone with a legal background, strong commercial instincts, credibility with senior legal stakeholders, an excellent private practice network and a genuine interest in high‑value litigation and advisory work.
The Role
As Client Relations Director, you will own and develop a defined portfolio of major law firm clients, acting as a trusted adviser and long‑term strategic partner.
You will be responsible for deepening relationships, driving sustainable revenue growth, and working closely with internal delivery teams to ensure an outstanding client experience. The role is London‑based with frequent in‑person engagements.
The successful candidate will be required to show that they not only have but can develop deep, trusted relationships across a legal portfolio. It is essential you have a strong network and are able to show revenue growth in your current and previous roles.
Key Responsibilities
Strategic Account Leadership
- Own and develop relationships across a portfolio of circa 10 key UK law firms
- Build trusted relationships with senior stakeholders through regular face‑to‑face meetings, events and networking
- Act as a strategic adviser, understanding client pressures and objectives and tailoring solutions accordingly
- Create and deliver structured account plans, including relationship mapping and growth strategies
- Identify cross‑practice and cross‑office opportunities
- Monitor, report and forecast account performance
Revenue & Business Development
- Drive revenue growth across the client portfolio
- Manage opportunities through the full sales cycle from enquiry to conversion
- Collaborate with marketing on firm‑specific initiatives, thought leadership and events
- Support international growth initiatives through existing client relationships
Operational Excellence
- Partner closely with internal client services teams to ensure seamless delivery, often to tight timelines
- Act as a senior escalation point within the sales process
- Conduct post‑engagement follow‑ups to capture feedback and measure impact
Market Insight & Positioning
- Build and maintain a strong professional network within the UK legal market
- Stay informed on litigation and market trends relevant to your client base
- Share client insights internally to inform strategic and commercial decision‑making
About You
- Ideally a qualified solicitor or someone with a background working in the legal market looking to pivot into a client relationship director role
- Someone with legal sector expertise and an excellent private practice network
- Proven experience managing and growing high‑value client relationships
- Confident engaging with senior legal stakeholders
- Commercially astute with disciplined pipeline management
- Skilled relationship builder with strong emotional intelligence
- Credible, professional and consultative in approach
- Able to juggle multiple priorities effectively
- Strong written and verbal communication skills
- Comfortable working in a relationship‑led, in‑person environment
This is a permanent position with a well‑regarded professional services business.
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