About us
We are a leading consultancy with a purpose to make an enduring impact on health and healthcare. We work with leaders and frontline teams to improve health, transform healthcare, drive adoption of innovation and create value through investment.
Our consultancy serves the entire healthcare sector,from payors and providers of care,to life science companies, health tech and sector suppliers and health investors. We provide end-to-end services, from strategy through implementation, accelerated by data,digitaland AI.
We shape opinion through evidence-based thought leadership on key issues affecting health. With unmatched ability to access and use health data, our consultants are a driving force for delivering positive and meaningful change.
About the role
The Resourcing Consultat role sits at the heart of our business, connecting business development, delivery and our people to ensure we consistently build high-performing teams and deliver exceptional client outcomes. You willl take ownership of resourcing our consulting team, working closely with leadership to understand the pipeline, anticipate demand and shape project teams that balance skills, development goals and commercial priorities.
As projects evolve, you will adapt teams to keep delivery on track while protecting quality and margins, using data and insight to drive smarter decisions around utilisation and forecasting. Alongside this, you’ll play a key role in shaping commercial outcomes through team design and cost modelling, as well as championing our people by connecting them to work that challenges and excites them.
Responsibilities
Bid development:
- Receive project requirements and review resource availability; maintain a capacity forecast to stay ahead of staffing constraints
- Engage with delivery leadership teams and business development to propose teams to be resourced to projects ensuring fee tables reflect these proposals
- Engage in regular interactions with the business development teams to develop a better understanding of the bids pipeline for the short/ medium term
- Manage and prioritise competing project requirements to align with business goals and customer needs
Project mobilisation and delivery:
- Manage and adapt our resourcing rules that set out the practices we need to follow in order to ensure projects run smoothly and finish successfully
- Support staffing matters by recommending appropriate resources while considering workload, skillset, and business needs
- Design resourcing KPIs and utilise CRM reporting functionality to provide insights into resource utilisation, demand and forecasting
- Engage with delivery leadership teams to adjust team profiles when project scopes, timelines, or performance issues change, ensuring the maintenance of established profit margins for projects
- Act as a gatekeeper for our resourcing guidelines, ensuring that Accountable Partners are as the name would suggest accountable for making great decisions around resource utilisation on their projects and maintaining compliance with our guidelines
Cost management:
- Collaborate with business development in the creation of cost tables that provide an overview of the costs incurred of running a project as well as the expected profit margins
- Manage our use of associates in line with our business plan to accommodate the right people being in the right place at the right time and that associate usage and therefore costs can be planned
- Design project teams that show appropriate attention to meeting cost margins in each practice, ensuring balanced usage of Associates in line with our business plan and spread across project teams
- Follow our associate pay benchmarks when determining the pay available for associates being deployed in specific roles for specific projects, particularly when an associate is playing a different role than is usual for them
Talent and wellbeing support:
- Build and grow an understanding of the expertise and interest of our team to ensure they’re able to work on projects that both challenge and excite them
- Maintain a skills matrix for CF employees and the associate pool as a live record of the skills and experience network available to us
- Engage with team members to support their goals and provide wellbeing care where needed
- Complete ongoing reviews of work allocation across the business to meet target utilisation goals, while ensuring that projects requiring time spent away from London are evenly split across parties
Communication:
- Communicate resourcing decisions to all staff via conversations where possible, and followed up via Teams before they’re notified of new assignments by Partners or other parties
- Engage in face‑to‑face discussions around resourcing with support from theHead of O, P&Rin situations where challenging or sensitive decisions have been made
- Maintain monthly communication with our associate pool to stay up-to-date on their availability, skills, day rates, and areas of expertise
- Act as the point of contact for all resource administration queries managing the resourcing mailbox
- Ensuring all staff are notified in advance of being cited as a project team member in a proposal
- Create and distribute a weekly resourcing overview that outlines utilisation, start dates for upcoming projects and details of resourcing to those projects
- Escalate significant resourcing challenges to Head of O,P&R as soon as they present a meaningful business or people impact
- Escalate significant resourcing challenges to the Head of O,P&R and Partner in charge of a project as soon as they present a meaningful business or people impact
- In the event that we have bench resource, you will take responsibility for liaising with the Head of Operations, Planning and Reporting to decide how best to use that resource
- Ensure each new hire is aware of the project they will be working on prior to joining the business
Associate management:
- Manage our pool of associates which includes issuing and managing associate contracts, and keeping track of their availability and skillset
- Support the retention of top-performing associates by maintaining strong connections and ensuring a seamless, positive experience in all interactions with the business
- Monitor and manage associate offboarding from the pool by evaluating feedback on project delivery, encompassing both performance and behavior, in alignment with our core values
- Support the retention and engagement of our regular associate pool by engaging in meaningful connection conversations
To be successful in this role we are looking for candidates with a combination of the folllowing:
- Prior experience leading resourcing within a professional services environment
- Strong verbal and written communication skills
- Ability to work in a fast paced and quickly changing environment
- Ability to prioritise workload and work to tight deadlines
- Strong attention to detail and organisation skills
- Proactive, flexible, organised, and able to problem solve
- Advanced Excel, Word, and PowerPointskills
- Previous experience in professional services environment ideal
- Interest in healthcare and making a social impact
We offer a competitive and flexible reward package designed to support you at work and beyond it. You will benefit from a generous holiday allowance that grows with your career (minimum of 25 days), a strong employer pension contribution, and the freedom to tailor benefits to suit your lifestyle, from wellbeing and fitness to financial protection.
- We are committed to supporting life’s important moments, with enhanced family leave, income and life protection, and access to practical benefits that make everyday life easier, such as interest‑free loans and travel support.
- Your wellbeing matters to us. You will have access to a comprehensive wellbeing and employee assistance programme, preventative health benefits, and initiatives that support an active, balanced way of working.
- Above all, we invest in our people; offering flexibility, security, and benefits that grow with you, so you can do your best work while building a sustainable and rewarding career.
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