Soretois redefining how brands grow through customer advocacy.
Our referral marketing and social sharing platform turns customers into powerful acquisition channels, helping brands harness authentic word-of-mouth at scale.
Trusted by global brands including AllSaints, H&M Group, Samsung, Nike, Puma, Philips, and Dyson. Soreto enables brands to drive scalable, trackable growth through their most trusted channel - their customers.
The Role
We’re looking for a dynamic, commercially minded Customer Success Manager to take ownership of client performance, product adoption, and growth to join our team.
In this role, you will be responsible for driving product adoption, maximising performance, driving measurable growth, retention across a portfolio of mid-market eCommerce clients, delivering measurable commercial outcomes and acting as a strategic partner to your accounts. You’ll combine strategic thinking with hands-on execution, building strong relationships, driving measurable results, and unlocking growth opportunities.
How You’ll Make an Impact
- Act as a trusted advisor to your clients, understanding their goals, challenges, and growth opportunities
- Own and grow a portfolio of accounts, driving product adoption, retention, and net revenue growth
- Lead end-to-end onboarding, ensuring new clients launch successfully and efficiently
- Drive performance across your portfolio by identifying optimisation opportunities and improving ROI
- Deliver high-impact client interactions, including onboarding sessions, performance reviews, and Quarterly Business Reviews and Annual Reviews
- Translate data into actionable insight, helping clients improve acquisition, engagement, and lifetime value
- Collaborate cross-functionally with Sales, Tech Support, Product, and Finance to deliver seamless client experiences
- Identify and execute commercial opportunities, including upsell, cross-sell, and expansion into new markets
- Act as the voice of the customer, feeding back insights to shape product development and internal processes
- Own renewal and revenue outcomes, across your portfolio, ensuring long-term client success and satisfaction.
- This is not a reactive support role, you will be expected to take ownership of performance and proactively drive outcomes across your client portfolio.
About You
- ~5 years experience in Customer Success ideally within SaaS or martech
- Experience managing and growing a portfolio of mid-market or enterprise clients, with clear ownership of retention and revenue outcomes
- Strong understanding of eCommerce and performance marketing (acquisition, retention, and lifetime value)
- Proven ability to manage and grow client relationships with a commercial mindset
- Comfortable acting as a strategic partner, translating performance data into clear, actionable recommendations
- Highly organised, with the ability to manage multiple clients and priorities
- A confident communicator who builds trust with stakeholders at all levels
- Proactive, solutions-focused, and accountable, you take ownership and deliver
- Collaborative and adaptable, thriving in a fast-paced, scaling environment
Why Join Soreto
- Work with globally recognised brands across multiple markets
- Be part of a high-growth martech business with a strong product and ambitious vision
- Opportunity to shape and scale Customer Success alongside experienced leadership
- Clear progression opportunities within a growing team
If you don’t meet every requirement, we still encourage you to apply.
At Soreto, we hire for potential, mindset, and ambition as much as experience.
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