The Senior Type Success Manager serves as the operational excellence expert and brand compliance guardian within Monotype's Creative Type Services offering. This role ensures clients achieve maximum value from their typography investments while maintaining complete governance and compliance. As part of the Creative Services team, you will focus on platform mastery, compliance assurance, and regular brand auditing, working alongside the Account Type Director to deliver seamless operational support.
What You'll Be Doing
Platform Administration & User Management
- Manage comprehensive font platform administration ensuring optimal performance and accessibility
- Execute user onboarding, training, and ongoing platform support across client organizations
- Provide day-to-day operational support and technical issue resolution
- Maintain platform configurations and user permissions aligned with brand requirements
Compliance Monitoring & Reporting
- Conduct proactive compliance monitoring across client typography usage
- Generate regular compliance reports and dashboards for stakeholders
- Monitor font licensing adherence and identify potential compliance risks
- Execute production font reporting and Brand & License Protection services
Regular Brand Audits & Assessments
- Conduct scheduled comprehensive brand audits across digital and key physical touchpoints
- Assess typography consistency and brand guideline adherence
- Document audit findings and provide actionable recommendations
- Track improvement progress and maintain audit reporting schedules
Policy Implementation & Training
- Implement font policies and governance frameworks developed through strategic advisory
- Deliver training sessions to internal teams and key stakeholders on typography best practices
- Ensure policy compliance across client organization and key partners
What We're Looking For
- Proven experience in customer success, account management, or operational roles within creative/brand environments
- Ideal but we can offer training - background in asset management
- Ideally, experience with font licensing, brand compliance, or creative asset preferred
- Familiarity with design tools and platforms (Adobe Creative Cloud, Figma)
- Exceptional organizational skills with ability to manage multiple complex client operations simultaneously
- Detail-oriented approach with strong process-driven mindset
- Excellent problem-solving abilities with proactive issue identification skills
- Strong technical aptitude for learning and mastering typography platforms and tools
- Outstanding written and verbal communication skills
- Ability to translate complex technical concepts into clear operational guidance
- Collaborative team player who works effectively across departments
- Client-focused mindset with commitment to operational excellence
- Self-driven and proactive with strong accountability for client success
Success Metrics
- Client satisfaction scores and retention rates
- Brand compliance audit results
- Platform utilization optimization
- Operational efficiency and issue resolution times
- Support of Account Type Director revenue growth initiatives
What’s in it for you
- Hybrid work arrangements and competitive paid time off programs.
- Comprehensive commercial medical insurance coverage to meet all your health care needs.
- Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
- A creative, innovative, and global working environment in the creative and software technology industry
- Highly engaged Events Committee to keep work enjoyable.
- Reward & Recognition Programs (including President's Club for all
- functions)Professional onboarding program, including robust targeted training for Sales function
- Development and advancement opportunities (high internal mobility across organization)
- Great pension scheme to save for your future, and so much more!
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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