Overview
Role Overview
Are you passionate about driving digital transformation in healthcare? Straumann is seeking an experienced and inspiring Digital Enablement Manager to lead our Digital Services Team in delivering best-in-class onboarding, training, and customer success across our digital product suite.
In this role, you'll manage a team of 5 direct reports (3 Digital Product Trainers and 2 Digital Success Managers) and act as the key orchestrator of customer onboarding and adoption success for our intraoral scanner and digital solutions portfolio.
You'll be responsible for ensuring high-quality implementation, training delivery and customer satisfaction—while also leading your team through change, building engagement and driving resilience as we continue evolving in a fast-paced environment.
Key Responsibilities
Team Leadership & People Management
- Lead, coach, and develop a high-performing team of Digital Product Trainers and Digital Success Managers.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Support team development, training, and performance reviews aligned with business goals.
Customer Onboarding & Training
- Oversee and deliver structured installation and training support for new and existing customers.
- Ensure a smooth and high-quality customer experience throughout the implementation process—from pre-installation preparation to post-installation reviews.
- Assess technical needs and tailor training accordingly for each customer.
Change & Stakeholder Management
- Lead your team through change by promoting new ways of working and supporting team engagement.
- Partner with cross-functional teams (Sales, Marketing, IT, Product) to align efforts and ensure consistency in delivery.
Project Management & Coordination
- Coordinate the national rollout of intraoral scanners and other digital solutions, managing timelines, risks, and resources.
- Own and manage a centralized calendar to balance demand and team capacity.
- Identify and escalate risks, resource gaps, and process bottlenecks to the Head of Services.
Performance Monitoring & Reporting
- Track adoption and usage trends; report insights using tools such as Excel, Power BI, and PowerPoint.
- Regularly communicate team performance, training effectiveness, and customer satisfaction metrics to internal stakeholders.
- Gather and consolidate customer feedback to influence continuous product and service enhancements.
The Ideal Candidate
Education & Professional Experience
- Bachelor's degree or relevant education.
- Proven leadership experience managing teams in customer-facing roles.
- Demonstrated success in delivering digital technology implementations—ideally in the dental or medical device sector.
Core Competencies
- Strong leadership and people development skills with the ability to lead through change and ambiguity.
- Excellent communication and interpersonal skills with a high level of empathy and resilience.
- Strong project management and coordination capabilities, with a structured, proactive mindset.
- Highly organized and analytical, with experience in reporting and presenting insights (Power BI, Excel, PPT).
- Tech-savvy and customer-oriented, with the ability to adapt training based on varying customer needs and technical levels.
- Change management.
- Collaborative, strategic thinker who thrives in fast-evolving environments.
Why Join Straumann?
At Straumann, we believe in transforming smiles through cutting-edge technology and customer excellence. In this role, you'll have the opportunity to shape the customer journey, lead a high impact team, and play a key role in our digital growth.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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