Senior Change Manager
This role is based in Bermuda, the US or UK and reports into Hamilton’s global Chief Information Security Officer.
The Senior Change & Release Manager is accountable for governing, coordinating, and continuously improving all IT changes across the organization — including infrastructure, applications, security, data, and cloud platforms. This role ensures that changes are planned, risk‑assessed, approved, communicated, released, and executed in a controlled and transparent manner, balancing speed of delivery with operational stability and regulatory compliance.
The role owns the Change Control Board (CCB) and release management framework and is the central authority for change governance using ITIL‑aligned practices and Azure DevOps as the system of record.
What you will do
Change Governance & Control
- Own and operate the enterprise Change Management process aligned to ITIL best practices.
- Chair and coordinate the Change Control Board (CCB), including preparation, agenda management, risk reviews, and decision tracking.
- Ensure all changes (standard, normal, emergency) follow defined approval workflows and are appropriately risk‑rated.
- Enforce change freeze, blackout periods, and major business event protection.
- Act as final escalation point for high‑risk or cross‑platform changes.
Release Management
- Define and maintain the release management framework, including release calendars, bundling strategies, and go‑live governance.
- Coordinate cross‑team releases spanning applications, infrastructure, cloud, security, and data platforms.
- Ensure release readiness criteria are met (testing, rollback plans, communications, monitoring, support readiness).
- Partner with DevOps and Engineering teams to align CI/CD pipelines with release governance.
Azure DevOps Ownership
- Use Azure DevOps as the authoritative platform for change records and approvals, release tracking and milestones, risk, impact, and dependency documentation, evidence for audit and compliance, and continuous improvement of workflows, templates, dashboards, and automation for change and release management.
- Produce executive‑level reporting on change volume, risk, success rates, and incidents caused by change.
Stakeholder & Cross‑Functional Leadership
- Act as the primary interface between IT Operations, Infrastructure, DevOps, Security, Application teams, and the business.
- Ensure changes are clearly communicated to impacted stakeholders, including support teams and end users.
- Partner with Incident and Problem Management to drive post‑implementation reviews (PIRs) and reduce change‑related incidents.
Risk, Compliance & Continuous Improvement
- Ensure change processes meet regulatory and audit expectations (e.g., SOX ITGCs, DORA, ISO 27001/22301).
- Maintain clear audit trails, approvals, and evidence for all material changes.
- Analyze trends and metrics to continuously improve change success rates and reduce unplanned outages.
- Mature the organization from reactive change control to predictable, high‑quality delivery.
What you require for the role
Essential
- 8+ years’ experience in IT Change Management, Release Management, or Service Management roles.
- Deep, practical experience with ITIL‑aligned change control and Change Control Boards (CCB).
- Strong hands‑on experience using Azure DevOps to manage changes, releases, workflows, and reporting.
- Proven experience coordinating complex, cross‑team releases in enterprise environments.
- Strong understanding of IT Operations, Infrastructure, Cloud, Security, and Application delivery.
- Experience operating in regulated environments with audit and compliance requirements.
- Excellent stakeholder management, facilitation, and decision‑making skills.
Desirable
- ITIL v4 certification (or equivalent).
- Experience integrating change governance with DevOps / CI‑CD pipelines.
- Familiarity with SOX, DORA, ISO 27001/22301, or similar regulatory frameworks.
- Experience designing dashboards and KPIs for executive reporting.
Key Competencies
- Strong governance mindset with pragmatic delivery focus
- Calm, authoritative decision‑making under pressure
- Ability to challenge teams constructively while enabling delivery
- Excellent written and verbal communication
- Highly organized, detail‑oriented, and process‑driven
What you can expect from us
We offer a vibrant, entrepreneurial, and collaborative culture guided by our values: Be Smart, Be Sensible, Be Open and Be More.
We know if we welcome and respect differences, we’ll attract and retain talent that brings a valuable diversity of perspectives and experience. We want all our colleagues to feel that they can bring their whole selves to work at Hamilton and know that they can be part of building a great company.
Benefits
- Hybrid working
- Matching 401K plan
- Medical, dental, vision, life, disability
- Generous time off (including parental leave)
- Continued support for professional development
- Gym subsidy
- My day (additional days leave for personal interests/wellness/charity work)
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