Please note that the role location is Agile at the York campus. Some platforms may advertise the location incorrectly so please review the advert carefully on our website.
The Role
Working to the University Digital Strategy, the post holder will perform all elements of IT service management for application services including, but not limited to, ITIL practices/processes such as Incident, Request, Problem, Change, Capacity, Availability, Event, Knowledge and Asset management, and will ensure adoption of consistent processes across the organisation.
The role will be a subject matter expert in at least one IT service and perform the role of a service lead, in addition, the role will be expected to lead the development and delivery of at least one ITIL practice/process and act as a champion for best practice.
The role will also be expected to provide expertise in support of projects and changes to the delivery of operational IT in line with the University’s Digital Strategy. Subject matter expertise will be expected in at least one of the following services: Enterprise Applications (e.g. CRM/Web/ERP), Business Applications (e.g. ERP, ITSM), Online and Teaching Applications (e.g. Student Management, VLE, Student Apps).
In line with best practice, the post holder will be responsible for the production of service delivery plans for the maintenance and incremental improvement of existing IT services. The post holder will be responsible for cost optimisation and supplier management for specific services.
Key Requirements
This role will require collaboration and communication with a variety of stakeholders, including Business Analysts, Project Managers, Technical Architects and business system and process owners. Specifically, there will be a requirement to interpret and express user needs between vendors, specialised users and other professional and technical specialists. The post holder therefore will develop excellent working relationships and maintain the high reputation of the department across the University.
Contact
For informal enquiries please contact Khaled Al-Ankar: k.alankar@yorksj.ac.uk .
It is anticipated that the selection process will include an interview and a presentation. Further details will be provided if you are shortlisted for interview.
Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.
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