Role Description
Desktop Engineer with experience in Avanto and MS Defender preferred
We have an exciting opportunity to join as an NSR Desktop Engineer in our End User Experience (EUE) department, supporting a broad span of high‑profile clients in our vast portfolio. We pride ourselves on our people because we know they are the heart of what we do. Embodying this in the day‑to‑day, our EUE Workplace Engineers are encouraged to grow and develop in the role's fast paced environment, thriving as you build on your existing experience and bringing that knowledge to the fore.
Your role
- Be responsible for the completion of assigned works within allocated timeframes
- Undertake Project Tasks, supporting both internal and external Project Managers
- Undertake NSR tasks to agreed timescales
- Possess exceptional customer handling skills
Your skills and experience
- Experience in IDAC (Ivanti Device Application Control) and/or Microsoft Defender point – this is essential for the role
- Useful to have in-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings; proficiency in Microsoft Office is required
- SCCM experience including OS deployment, application deployment, fault finding, monitoring and reporting desired
- Automation – understanding of scripting technologies such as PowerShell, VB scripting, and batch files is beneficial
- Security – knowledge of disk encryption using BitLocker, NTFS permissions and shared folder security is useful
- An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for Business), along with general etiquette
- Working knowledge of IT Service Management (ITSM) software (ServiceNow)
Reasonable Adjustments
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
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