Administration Services Manager | Liverpool University Hospitals NHS Foundation Trust

The Digestive and Emergency Surgery Care Group has an exciting opportunity for an enthusiastic Admin Service Manager to join our team. The post holder will be responsible for managing a comprehensive administration team across the Colorectal, Upper GI, Liver, Pancreas and Emergency Surgery services, ensuring that all work is planned, organized and delivered efficiently and effectively.

Responsibilities

• Manage secretarial and administrative staff, organise workloads and performance standards across the Care Group administrative teams.
• Ensure optimum physical capacity utilisation, develop and monitor robust plans for service improvements and new practices.
• Develop, co‑ordinate and deliver high quality training to administration teams, ensuring compliance with service needs, professional standards and Data Protection Act requirements.
• Maintain close working relationships between consultants, Directorate Management Teams and patients, communicating complex and sensitive information tactfully.
• Maintain accurate, timely and legible records, oversee record‑keeping standards and compliance with clinical and non‑clinical policies.
• Lead the management of staff: conduct appraisals, implement Personal Development Plans, handle sickness absence, performance issues, annual leave, recruitment and selection in line with Trust policies.
• Participate in project management of changes that affect secretarial/administrative teams, arranging meetings, setting agendas, chairing and taking minutes.
• Authorise flexi‑time sheets, manage ordering and delivery of goods and services, and ensure effective use of financial resources.
• Research, audit and develop internal departmental quality assurance measures, ensuring workloads are disseminated according to plan.

Knowledge and Experience

• Experience of clinical administrative systems and management of staff.
• Knowledge of administrative procedures, software programmes and best practice for service efficiency.
• Strong judgement in patient enquiries, problem analysis and resolution.
• Recognise utilisation of development resources and continuous improvement opportunities.
• Experience in arranging meetings, setting agendas, chairing and minute‑taking.

Human Resources

• Day‑to‑day management of secretarial/administrative teams.
• Conduct appraisals, implement Personal Development Plans and manage performance issues.
• Handle sickness absence, annual leave and lead recruitment and selection activities.
• Implement and communicate Trust policies to staff.

Financial Resources

• Ensure effective use of financial resources while delivering services.
• Authorise flexi‑time sheets for staff.
• Manage ordering and delivery of goods and services.

Research/Audit

• Develop internal departmental quality assurance measures for transcription outputs.
• Undertake regular audits to ensure workloads are appropriately disseminated.

Training

• Manage new staff induction and ongoing professional development.
• Develop, implement and evaluate new training materials and approaches.
• Provide specialist training on procedures and software programmes.
• Plan, prepare and coordinate training facilities and materials.
• Collect and act on learner feedback, ensuring mandatory training attendance.
• Encourage use of online training facilities and support less experienced staff.
• Develop new training packages and standardise procedural documents.

• Any other duties required by line manager.

This advert closes on Wednesday 6 May 2026.

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