Overview
Location: Norfolk and Norwich University Hospital, Norwich
Salary: Up to £27,649 per annum plus enhancements and excellent benefits
Schedule: Full-time, permanent – 12-hour shifts, 4 on and 4 off
What you’ll do
You’ll be a Security Officer in our Healthcare team, protecting NHS environments, people, property and services that our communities depend on every day. You’ll be a visible, trusted presence across hospital sites—supporting colleagues, patients and visitors while responding to incidents with professionalism, care, and confidence. From routine patrols to emergency response, your actions will help create a safe space where care can continue without disruption.
- Provide a professional and highly visible security presence across hospital buildings, car parks, and site boundaries
- Carry out regular foot patrols, monitor access points, and respond to alarms and incidents
- Act as a first-line emergency responder, using conflict resolution and de-escalation techniques wherever possible
- Operate security and control room systems including CCTV, body worn video, radios, and alarm panels
- Complete accurate incident reports and logs, ensuring confidentiality and compliance with procedures
- Act as a positive ambassador for Serco and the NHS, treating everyone with dignity, respect, and care
What you’ll need
- A valid SIA Door Supervisor licence (CCTV licence desirable)
- A current First Aid qualification in line with SIA requirements
- Experience working in a customer-facing security role, ideally within healthcare or a similar environment
- Strong communication skills, with the ability to remain calm under pressure
- A team-focused mindset, with confidence using IT systems and writing clear reports
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What We Offer
- Holidays: Competitive holiday package
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
How to apply
Apply today. Please click on the apply button to complete your application. We are committed to diversity and inclusion and will make reasonable adjustments at interview through to employment. We operate a hybrid work structure in many areas. Disabled applicants who meet the minimum criteria will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. Ban the Box pledge information available on request.
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