Senior Data Analyst

We are seeking an experienced Data Analytics & Operations Specialist to support a fast-paced data operations environment. This role combines hands-on operational support with process documentation and improvement, helping ensure smooth daily performance while identifying opportunities to enhance efficiency, quality, and risk management.

Key Responsibilities

Operational Support

• Support product onboarding, client setup, and program changes across test and production environments
• Maintain and update static data for customer and program configurations
• Support reporting processes, including data feeds and delivery schedules
• Perform data quality checks and ensure accuracy across systems
• Investigate and resolve data-related issues with internal teams and stakeholders
• Manage incidents and change requests using tools such as Jira or similar
• Monitor ETL processes to ensure timely and accurate data processing
• Support production changes, including data fixes and issue resolution

Process Improvement

• Document end-to-end processes and workflows
• Identify risks, control gaps, and inefficiencies
• Recommend practical improvements, including automation and standardisation
• Help improve scalability, quality, and operational resilience
• Clear documentation of data operations processes
• Identification of automation opportunities
• Risk and control documentation with defined ownership
• A prioritised list of improvement recommendations

Skills & Experience

• Strong experience with SQL, databases, and ETL processes
• Experience with reporting tools such as Power BI, Databricks, OBIEE, or similar
• Background in data validation, quality control, and data cleansing
• Ability to work in a fast-paced environment with high attention to detail
• Strong communication and stakeholder management skills

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