IT Business Senior Analyst

Overview

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Onboarding Master Central Team.

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

Onboarding Master Central (OMC) is a common portal designed to support the Capital Markets onboarding process. The platform is engineered to centralize and manage the entire client onboarding lifecycle, from initiation to completion. It functions as a critical integration hub that automates complex workflows by connecting various internal and third-party systems. This ensures a streamlined and efficient process, creating a seamless experience for both internal teams and clients.

What you’ll do

The purpose of the role is to translate enhancement requests into functional requirements and ensure the solution is carried through to production seamlessly, with smooth handover and coordination throughout. You are responsible for analysing partner system dependencies, identifying areas for improvement, and ensuring that the proposed technology solutions align with the company\'s strategic goals.

Responsibilities include

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and Technology
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
• Consult with stakeholders to determine system functional specifications and provides user and operational support
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
• Act as advisor or coach to new or lower-level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
• Has the ability to operate with a limited level of direct supervision
• Develop configuration changes in OMC’s low code environment
• Acts as SME to senior stakeholders and/or other team members
• Engage with AI tools to streamline the software development lifecycle

What we’ll need from you

• 5+ years of relevant experience
• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
• Software Development Experience preferable
• Proven interpersonal, data analysis, diplomatic, management and prioritization skills
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to manage multiple activities and build/develop working relationships
• Proven self-motivation to take initiative and master new tasks quickly
• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
• Ideally experience using AI tools to streamline and enhance requirements gathering

What we can offer you

This is a role that will offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career. OMC is on the frontline of utilising new technology and as such we will empower you with the latest skills and AI tools Citi has to offer.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

Location and benefits

By joining Citi Belfast, you will be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), and receive a competitive base salary (annually reviewed), plus a range of benefits:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretionary annual performance-related bonus
• Private medical insurance packages
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Employee discounts for colleagues and family
• Access to learning and development resources

EEO statement: Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review accessibility at Citi. View Citi’s EEO Policy Statement and Know Your Rights poster.

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