Overview
A junior Service Desk Analyst role providing first-line IT support across a busy user environment. You will be the initial point of contact for technical issues, supporting hardware, software and user access, while ensuring incidents are resolved or escalated efficiently to maintain a reliable and responsive IT service.
The organisation is a small-sized healthcare provider committed to delivering exceptional services to its patients. It places a strong emphasis on leveraging technology to support its operations and enhance overall efficiency.
Description
- Provide first-line IT support to users via phone, email and service desk tools
- Log, own and resolve incidents and service requests within agreed SLAs
- Troubleshoot and diagnose hardware and software issues
- Escalate unresolved issues to senior IT colleagues following defined procedures
- Support and maintain a mixed endpoint environment including Windows, iOS, printers and phones
- Deploy approved software and hardware and carry out user administration tasks
- Assist with internal moves, equipment setup and configuration
- Maintain accurate documentation and update tickets clearly
- Participate in a shift rota as required
Profile
- Experience working in an IT Helpdesk or Service Desk role within an ITIL-aligned environment
- Working knowledge of Windows 11, including basic deployment support
- Working knowledge of Microsoft 365 applications and administration
- Experience with Active Directory and Azure/Entra user management
- Familiarity with service desk or ticketing tools (e.g. Jira Service Desk)
- Experience supporting desktop/laptop hardware and using remote support tools
- Strong communication skills and a professional, customer-focused approach
- Organised, flexible and able to manage workload in a fast-paced environment
Job Offer
- Competitive daily rate between £100 to £130 inside IR35.
- Temporary role offering flexibility and valuable industry experience.
- Collaborative and supportive work environment.
Apply now to take the next step in your career.
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