The Cloud Accounting Manager focuses on implementing and scaling the use of Xero across clients and internal teams. You’ll lead internal training, resolve complex queries, and drive efficient, high-quality usage in a high-volume environment. Xero experience or certification required.
About 1st Formations
At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn’t be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled — freeing founders to focus on building and scaling. We’re a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey. Our platform brings together formation, compliance, accounting, payroll, and ongoing business support in one cohesive experience. No stitched-together services. No legacy workflows disguised as software. Just a single, scalable platform built for ambitious founders who want to move fast, stay compliant, and grow with confidence.
Why Join Us Now?
- £18m annual revenue, including £9m ARR
- Over 1 million companies formed
- Certified B Corp and Carbon Neutral Business
- Forecast to grow 5x–10x over the next three years
The Role
We’re looking for a proactive and structured Cloud Accounting Manager to drive adoption and effective use of Xero across both our internal teams and client base. This is a hands‑on, high‑impact role within our newly created Accounting‑as‑a‑Service division, combining client implementation, internal enablement, and expert support. You will support clients transitioning to Xero, ensure internal teams are confident using the platform, and act as the escalation point for more complex queries.
You’ll play a key role in improving onboarding quality, reducing support dependency, and ensuring clients use Xero effectively from day one, critical to scaling our high‑volume, low‑touch model.
Key Responsibilities
- Support clients with the implementation and transition to Xero, ensuring a smooth and structured onboarding experience
- Provide ongoing guidance to clients on best practices and effective use of Xero
- Design and deliver training for internal teams (Customer Success, Onboarding, Operations)
- Act as the escalation point for complex Xero‑related queries from Customer Success and Support teams
- Troubleshoot and resolve advanced issues related to Xero usage, integrations, and workflows
- Identify recurring issues and proactively improve processes, training, and documentation
- Create scalable resources (guides, videos, FAQs) to reduce repetitive queries
- Collaborate with Customer Success and Operations to improve overall client experience and efficiency
What We’re Looking For
- Strong hands‑on experience with Xero is essential (ideally certified or equivalent practical experience)
- Background in accounting, bookkeeping, or cloud accounting environments
- Experience supporting clients with Xero setup, migration, or implementation
- Ability to troubleshoot and resolve complex Xero‑related issues
- Experience training internal teams on Xero
- Clear and structured communicator, able to explain complex topics simply
- Proactive mindset: able to identify problems and implement scalable solutions
What We Offer
- Competitive salary and comprehensive benefits package
- Hybrid working model (3 days office – 2 days remote)
- Opportunity to play a key role in scaling a new Accounting‑as‑a‑Service product
- The chance to influence both customer experience and product development
- A culture that values ownership, impact, and continuous improvement
Equal Opportunities
1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.
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