Queen Anne Tearoom’s Manager

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Responsibilities

• Lead, motivate and manage a large team in a high-volume service setting
• Ensure consistently high standards of customer service
• Manage rotas, staffing levels and resources effectively to meet business needs
• Work within agreed budgets, controlling costs and maximising efficiency
• Monitor and deliver against KPIs to drive performance
• Maintain positive rapport with both customers and team members
• Ensure the operation complies with company policies, health & safety, and food standards

Qualifications

• Proven managerial experience in a similar high-volume hospitality or visitor attraction setting
• Demonstrated experience managing large teams effectively
• Flexible with working days and hours, including weekends and holidays
• Lives within a commutable distance of Edinburgh Castle

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