Credit Controller
Location: Sittingbourne
Salary: Up to £32,000
Working hours: Monday to Thursday 8:00am – 5:00pm; Friday early finish
We are currently working with a well-established business in Sittingbourne who are looking to appoint a Credit Controller to join their finance team. This is a great opportunity for someone who is confident managing customer accounts, enjoys resolving queries, and takes pride in maintaining accurate ledgers and strong cash flow performance.
The Role
As Credit Controller, you will be responsible for managing a portfolio of customer accounts, ensuring that outstanding balances are collected in line with agreed payment terms. You will play a key role in supporting the company’s working capital position while delivering a professional and proactive service to customers.
This is a varied and fast-paced role involving credit control activity, query resolution, payment allocation, and general finance support.
Key Responsibilities
Account Management & Collections
- Take ownership of allocated customer accounts and ensure timely collection of outstanding debt
- Proactively contact customers via phone and email to chase overdue invoices
- Maintain accurate records of all communication and collection activity
- Agree suitable repayment arrangements where necessary
- Escalate higher-risk accounts in line with company procedures
Customer Query Resolution
- Investigate and resolve discrepancies relating to invoices, payments, and credit notes
- Liaise with internal departments to resolve account-related issues efficiently
- Ensure all queries are tracked and progressed through to resolution
- Maintain regular communication with customers to prevent delays in payment
Cash Allocation & Reconciliation
- Accurately post and allocate customer payments to the correct accounts
- Identify and resolve unallocated or misapplied cash
- Support bank reconciliation activities where required
- Maintain accurate and up-to-date customer account balances
Credit Control Administration
- Monitor accounts on credit hold and take appropriate action where required
- Prepare and distribute customer statements
- Provide copy invoices and supporting documentation as requested
- Ensure customer account information is kept accurate across systems and portals
Credit Risk & Team Support
- Assist with credit checks for new and existing customers
- Monitor customer payment behaviour and highlight potential risk issues
- Support reviews of credit limits and exposure
- Assist with aged debt reporting and analysis
- Provide general support to the wider finance team and contribute to process improvements
About You
- Previous experience within credit control or accounts receivable
- Strong communication skills with confidence in dealing with customers
- High attention to detail and accuracy
- Strong organisational skills with the ability to prioritise workload
- Good Excel skills and experience with finance systems (ERP exposure desirable)
What’s on Offer
- Salary up to £32,000 depending on experience
- Monday to Friday working pattern with early finish on Fridays
- Supportive and friendly team environment
- Opportunity to develop within a stable and growing business
If you are a proactive Credit Controller looking for your next opportunity in Sittingbourne, we would like to hear from you.
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