Credit Controller

Overview

Company Description
Are you an experienced Credit Controller with a passion for building strong relationships and driving results? Do you thrive in a fast-paced environment where your skills in managing receivables and minimising aged debt make a real impact? If so, we want to hear from you!

As a Credit Controller, you will play a pivotal role in ensuring the effective and efficient management, monitoring, and collection of receivables. Your focus will be on maximising cash collection, minimising aged debt, and fostering strong relationships with key stakeholders. This hybrid role offers the opportunity for home working and will require you to work from our Birmingham office two days a week.

Rexel UK is a global leader in the distribution of electrical and energy-efficient products and services. Our mission is to deliver smart electrical solutions that enhance the comfort, safety, and security of homes, businesses, and industries.

Benefits

• Contributory pension scheme and life assurance
• Bonuses: Gainshare Bonus scheme
• Time Off: 33 days annual leave (including bank holidays, increasing throughout the years) You can also buy and sell holiday and enjoy enhanced parental leave
• Support & Development: Extensive learning opportunities from day one
• Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more
• Perks: Staff discounts, exclusive holiday offers and free financial support and education

Current working pattern - 3 days from home and 2 days from the office.

Key Responsibilities

• Daily Action Plans: Proactively manage aged debt, qualify invoice status, and take appropriate steps to secure payments.
• Customer Engagement: Contact customers to secure payments within agreed terms, achieving maximum cash collection in line with targets.
• Cash Forecasting: Complete monthly cash forecasting, pre-call customers, and escalate high-risk concerns to relevant account owners.
• Dispute Resolution: Collaborate with stakeholders to identify, flag, and resolve disputes promptly.
• Customer Meetings: Schedule and attend meetings to resolve overdue debt issues with the support of account owners and stakeholders.
• Account Management: Place accounts on hold when necessary, review for legal action, and monitor overtrading to mitigate risks.
• Communication: Respond to emails promptly, ensuring customer account information is accurate and regularly updated.
• Order Release Requests: Review requests within guidelines and make payment requests to reduce exposure.

Qualifications

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles. The behaviours that will set you up for success include:

• COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives
• TAKES ACCOUNTABILITY: Takes action, addresses obstacles to get work done and meets commitments
• CUSTOMER FOCUS: Building strong customer relationships & delivering customer-centric solutions

Additional Information

At Rexel UK, we actively seek talent with different experiences, background and perspectives because we know that diversity drives fresh ideas and great results. Working together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we\'re making sure everyone feels supported and confident to be their best.

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