Credit Controller (Spanish Speaker)

We are looking to hire a Credit Controller to the team at Wolverine Worldwide. You will be responsible for managing credit risk across assigned customer accounts, ensuring orders are released and serviced efficiently while overseeing credit limits, collections and payments. The role plays a key part in improving cash flow, maximising collections and minimising bad debt risk to the business.

What You’ll Be Doing

• Proactively ensure customers pay amounts owed as per terms outlined in agreements, maximizing cash flow and minimizing bad debt risk.
• Manage collection efforts for Key Accounts, ensuring accounts are continuously monitored and reconciled using data available from 3rd party portals.
• Assess and action opportunities to maximise cash collection, negotiating payment plan arrangements etc.
• Maximise release of customer orders, assessing financial risk alongside commercial requirements.
• Review financial information, credit reports, customer pay history, etc. to recommend appropriate credit limits for assigned accounts.
• Utilise tools available to reduce bad debt exposure, assessing potential to submit insurance claims and instructing external collection agency.
• Build and maintain strong relationships with key internal stakeholders including Customer Services, Sales, Finance and various Brand teams, ensuring queries are resolved in a timely manner.
• Prepare periodic and ad-hoc reporting including held order releasing and bad debt provisioning as required.
• Reconcile and allocate cash received from customers, ensuring deductions and discounts are offset accurately, work closely with our Cashier when doing so.
• Maintain Customer Master Data as required and work closely with our Credit Risk Administrator for any new account setups.
• Gather quantifying data and generate reports to assist in collections and identifying problem areas.
• Ensure compliance with the company credit policy, business processes and SOX requirements.
• Identify and recommend opportunities for improvement in existing procedures and processes consistent with company policies and procedures.
• Provide support and analysis for special projects, as needed.
• Provide support to all other team members, this may include covering collection efforts and customer order releasing for other business areas when required.
• Perform other duties as required/assigned by manager.

Role Requirements

• Fluent in spoken and written Spanish (as well as strong English). Portuguese a plus.
• Minimum 1-2 years’ experience in a fast‑paced credit control department, with ever changing priorities.
• SAP and Excel.
• Good analytical ability.
• Works well under pressure, follows through on commitments and meets deadlines.
• Well organised and able to manage priorities.
• Flexible approach to work.
• Excellent communication skills.
• Good team player.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.

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