Overview
Join Rapport as an Events Manager at one of our top client sites near Canary Wharf, supporting a prestigious Big Four firm. You will lead a team of 4, including a Supervisor, to deliver high-profile events with precision and creativity—owning the journey from initial booking to final execution.
This hands-on role is all about people, planning, and excellence. You will collaborate with senior stakeholders and service partners, continuously improving and elevating the events experience. If you are ready to lead with flair and make a real impact, we’d love to hear from you.
Please note: the internal job title for this role is Client Support Services Events Manager, but we are open to candidates with equivalent experience, even if you’ve held a different title.
Type of contract: Full-time, 12 months fixed term contract
Hours: 40 per week (Monday-Friday; shift rota between 8 AM and 6 PM)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Lead, support, and motivate a team of four, including performance reviews, development planning, and recognition through internal awards.
- Oversee the full events calendar, planning and coordinating all aspects of delivery, including VIP and high-profile events.
- Act as the main liaison with the client and stakeholders, ensuring excellent communication and a proactive, solution-focused approach.
- Collaborate closely with catering, AV, facilities, and front-of-house teams to ensure smooth, professional event execution.
- Uphold high standards of safety, professionalism, and inclusivity, ensuring all Health & Safety documentation and risk assessments are up to date.
- Maintain and develop clear Standard Operating Procedures (SOPs) to support consistent and high-quality service.
- Support innovation and continuous improvement by regularly reviewing processes and embracing feedback.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be a natural leader who inspires and supports others, with a genuine passion for developing people and teams.
- Bring at least two years’ experience in events or hospitality, with confidence in both behind-the-scenes planning and front-line delivery.
- Stay calm under pressure, managing priorities with ease and thriving in fast-paced, high-energy environments.
- Communicate clearly, professionally, and inclusively with a wide range of people, from clients to colleagues.
- Have a sharp eye for detail, knowing that the smallest touches can create the biggest impact.
- Be proactive, solutions-focused, and always ready to roll up their sleeves with a smile.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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