THE ROLE
As a Service Engineer at Kempower, you'll contribute to the evolving EV market. On a typical day you’ll ensure customer and partner satisfaction by providing technical support, resolving customer issues, and sharing your knowledge to enhance their technical competence.
ROLE SPECIFICS
- Ensure EV charging equipment customer satisfaction by offering remote and on‑site support services in the UK, while also contributing to global cases when applicable.
- Provide technical support services using tools such as a technical ticketing system (Atlassian Jira) and Teams.
- Follow‑up and maintain partner network technical competence and join partner onboarding when applicable.
- Conduct training services both remotely and on‑site for maintaining service partner network technical competence.
- Gather customer feedback and collaborate closely with internal teams to drive continuous improvements.
- Share best practices, document key learnings, and contribute to service development.
In this role, you are expected to spend approximately 50% of your working time at our UK office in Bedford. Occasional travel and customer visits are also part of the role.
WHAT HELPS YOU SUCCEED IN THIS ROLE
- Relevant educational background e.g., Electrical Engineering or equivalent.
- Strong technical expertise and troubleshooting skills for electrical systems, network connectivity, and software applications.
- Understanding of service processes and familiarity with best practices and SLA requirements.
- Proficiency in using support tools like Jira, Teams or similar platforms.
- Strong communication skills for interacting with external and internal stakeholders and delivering both remote and on‑site trainings effectively.
- Ability to work independently and manage priorities effectively in a fast‑paced environment, with a self‑driven approach and strong accountability for results while maintaining alignment with mutual goals.
- Customer‑centric mindset and eagerness to learn and adapt to new tools, technologies and industry trends.
- National electrical work and safety certificate is a plus.
- Good English communication skills.
Location: UK
Kempower is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, or any other status protected by laws and regulations. We do not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.
#J-18808-Ljbffr