Content/Conversational Designer: Agentic experience Design
Location: London
Contract Length: 6 months
Working Pattern: Hybrid – 2 days per week in the office. Via Umbrella company
Are you ready to take your content design skills to the next level? Our client, a leading player in the banking industry, is seeking a passionate and innovative Content Designer to join their team for a 6-month temporary contract. This is your chance to shape customer-first experiences in the exciting realm of Conversational Banking!
What You'll Do:
- Collaborate with a dynamic cross-functional team to create engaging, safe, and compliant customer experiences.
- Leverage your content design expertise to understand customer needs and craft AI-powered content that is structured, accurate, and machine-usable.
- Develop content approaches for emerging AI patterns, ensuring clear communication and usability.
- Partner with data scientists and engineers to define and evolve a knowledge graph that models relationships across products and systems.
- Conduct content audits and refine content strategies to ensure readiness for AI systems.
- Prototype, test, and iterate to continuously improve the quality of customer interactions.
What You Bring:
- Content Design Expertise: Strong UX writing skills and the ability to simplify complex information.
- Design Thinking: Proficiency in problem framing, ideation, and testing.
- Systems Mindset: Ability to design content across entire journeys and ecosystems, not just individual screens.
- Collaboration Skills: Comfort in partnering with various stakeholders, including product, engineering, and legal teams.
- AI Awareness: Familiarity with generative AI and conversational design principles is a plus.
- Structured Content Knowledge: Experience with content models, taxonomies, and metadata.
- Data-Driven Mindset: Ability to work effectively with data teams on content pipelines and quality checks.
- Quality and Risk Awareness: Understanding the importance of accuracy and compliance in regulated environments.
What We Offer:
- Flexible Working Arrangements: Enjoy a hybrid working model, with the option to work from home and collaborate in the office two days a week.
- Professional Development: Opportunities for growth and support to optimize your potential.
- Inclusive Culture: Join a team that values diversity and encourages everyone to contribute their unique perspectives.
If you're a go-getter ready to embrace the exciting world of agentic design in banking, we want to hear from you! This is your opportunity to make a real impact and drive innovation in customer experiences.
#J-18808-Ljbffr”, “datePosted”: “2026-04-28”, “hiringOrganization”: { “@type”: “Organization”, “name”: “Pontoon”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__416685404__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Content/Conversational Designer: Agentic experience Design
Location: LondonContract Length: 6 monthsWorking Pattern: Hybrid – 2 days per week in the office. Via Umbrella company
Are you ready to take your content design skills to the next level? Our client, a leading player in the banking industry, is seeking a passionate and innovative Content Designer to join their team for a 6-month temporary contract. This is your chance to shape customer-first experiences in the exciting realm of Conversational Banking!
What You’ll Do:
- Collaborate with a dynamic cross-functional team to create engaging, safe, and compliant customer experiences.
- Leverage your content design expertise to understand customer needs and craft AI-powered content that is structured, accurate, and machine-usable.
- Develop content approaches for emerging AI patterns, ensuring clear communication and usability.
- Partner with data scientists and engineers to define and evolve a knowledge graph that models relationships across products and systems.
- Conduct content audits and refine content strategies to ensure readiness for AI systems.
- Prototype, test, and iterate to continuously improve the quality of customer interactions.
What You Bring:
- Content Design Expertise: Strong UX writing skills and the ability to simplify complex information.
- Design Thinking: Proficiency in problem framing, ideation, and testing.
- Systems Mindset: Ability to design content across entire journeys and ecosystems, not just individual screens.
- Collaboration Skills: Comfort in partnering with various stakeholders, including product, engineering, and legal teams.
- AI Awareness: Familiarity with generative AI and conversational design principles is a plus.
- Structured Content Knowledge: Experience with content models, taxonomies, and metadata.
- Data-Driven Mindset: Ability to work effectively with data teams on content pipelines and quality checks.
- Quality and Risk Awareness: Understanding the importance of accuracy and compliance in regulated environments.
What We Offer:
- Flexible Working Arrangements: Enjoy a hybrid working model, with the option to work from home and collaborate in the office two days a week.
- Professional Development: Opportunities for growth and support to optimize your potential.
- Inclusive Culture: Join a team that values diversity and encourages everyone to contribute their unique perspectives.
If you’re a go-getter ready to embrace the exciting world of agentic design in banking, we want to hear from you! This is your opportunity to make a real impact and drive innovation in customer experiences.
#J-18808-Ljbffr…