First Line Manager - Customs

Pay Rate: £29,870 per year
Grade: N
Contract Type: Permanent
Shift patterns: Monday to Friday Working Hours (but will need flexibility for 7am until 7pm especially during peak)
Location: Rugby, CV23 0XF

R2 Customs First Line Manager leads a customs team and is responsible for overseeing and coordinating the end-to-end customs processes for goods moving from the EU into the UK. Managing a team of customs administrators and acts as the key link between vendors, Country Freight forwarders, and EU partners to ensure accurate and timely export documentation, smooth customs clearance, and compliance with all regulatory requirements. The role combines people leadership, operational oversight, and customs compliance expertise to deliver efficient cross-border movements.

A Typical Day May Involve?

• Ensure all export and import documentation is prepared in accordance with EU and UK customs requirements
• Maintain up to date knowledge of UK customs processes and EU export regulations
• Collaborate with internal teams eg Planning, NDNS, EU control towers, Brokers and Freight forwarders to ensure accuracy and SLAs are met
• Develop and maintain Standard Operating Procedures (SOPs) and Work instructions.
• Managing two direct reports‑customs administrators

This Role Would Suit People Who?

• Previous Transport Planning Experience
• Previous Customer Service Experience
• Previous Experience managing people
• Good IT skills such as excel
• Experience with customs and brokers

Why Join Us?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

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