Overview
SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud's solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you're driven to align your career with a fantastic mission, look no further!
Responsibilities
- Project Management:
- Project manage enterprise quick onboarding, customer integrations, ensuring timely and successful launches to achieve customer defined value.
- Monitor the product adoption, and the program/project from initiation through delivery, proactively interfacing with customers on technical matters.
- Collaboration:
- Work closely with Customer Success, Product Management, Engineering and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans that arrive at customer defined value.
- Understand the customer goals, objectives, and how they measure success. Proactively identify and address technical challenges or opportunities, owning the process including communication of issues, goals, requirements, and solutions.
- Technical Guidance & Innovation:
- Establish and maintain a deep understanding of SpyCloud's products.
- Identify unique ways to address Customer problems in a proactive manner and escalate as emerging technical trends arise.
- Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Best Practices Development:
- Contribute to development best practices and assets based on learnings from customer engagement to support initiatives to scale.
- Leverage customer metrics to determine usage and value derived from product adoption.
- Customer Advocacy:
- Be a customer advocate, representing our customers internally.
- Provide feedback and find ways to improve the customer's experience through processes and collateral, driving customer defined value realization.
Requirements
- Technical Acumen:
- Strong technical acumen and experience influencing change at all levels.
- Experience with enterprise IAM solutions (Microsoft Entra ID, Okta, Ping Identity, etc.).
- Experience with enterprise SIEM solutions (Splunk, Palo Alto XSOAR, Azure Sentinel, etc.).
- Familiarity with crafting integration/automation solutions in Python.
- A solid working knowledge of various web technologies with an understanding of APIs and databases.
- Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions.
- Solutions, Documentation and Process Management:
- Experience translating business goals into technical solutions.
- A track record of creating documentation of processes, playbooks, and other information for use by TAMs.
- Collaboration & Customer Interaction:
- Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects.
- Ability to seamlessly work with the customer's development team.
- Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms.
- BA/BS/Undergraduate degree required.
Nice to Have
- 5+ years of Technical Account Management or Sales Engineering experience in a customer-facing role.
- Fluent in at least one language other than English.
- Familiarity with Software as a Service (SaaS) solutions.
- Hands-on experience with programming/scripting languages and their usage with APIs.
- Cybersecurity and ATO prevention experience is a plus.
SpyCloud is not sponsoring visas at this time.
For applicants residing in California, please read SpyCloud's CCPA Notice. For applicants residing in the UK, please read SpyCloud's Employee Privacy Notice.
Benefits & Culture
U.S.-Based Benefits + Perks (for Full Time Employees): SpyCloud offers a comprehensive benefits package, flexible and remote-friendly work options, and a competitive salary package. Benefits include 401(k) with Employer Contribution, Health, Vision, and Dental Insurance, Health Savings Account (HSA) with Employer Contribution, Employer Paid Life, Short-term and Long-term Disability Insurance, and a Generous PTO Plan with 16 paid holidays per year. U.K.-Based Benefits + Perks (for Full Time Employees): Retirement Savings Plan with Employer Contribution, Private Health Insurance and Healthcare Cashplan, Employer Paid Life Insurance and Income Replacement, and a Generous Holiday Plan with 14 paid holidays per year.
About SpyCloud: SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions leverage advanced analytics and AI to proactively prevent ransomware and account takeover, detect insider threats, safeguard employee and consumer identities, and accelerate cybercrime investigations. SpyCloud is headquartered in Austin, TX and has over 200 cybersecurity experts. Learn more at spycloud.com.
Our Mission: To make the internet a safer place by disrupting the criminal underground. Our culture values collaboration, diversity, and an inclusive environment. We are an Equal Employment Opportunity and Affirmative Action employer of choice and do not discriminate on protected characteristics. We encourage applicants from all backgrounds to apply. If you need assistance or accommodation due to a disability, you may contact us.
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