Overview
Fire Alarm Service Engineer – Static Site (Kent)
What You Will Do
Johnson Controls is hiring a Fire Alarm Service Engineer for a static on-site role at a major facility in Ashford, Kent. We are seeking a candidate with strong experience in fire alarm systems, along with a willingness to develop further in gas suppression technologies.
You will join a dedicated on-site team responsible for the servicing, preventative maintenance, routine servicing, fault-finding, and remedial works associated with site-wide fire detection, gas suppression, and passive/mechanical fire protection systems. Daily client interaction is required to ensure smooth operations, clear communication, and adherence to strict site safety and operational protocols.
Typical systems include:
- Conventional & addressable fire detection and alarm systems
- Networked systems and graphical interfaces
- Gas extinguishing systems (Argonite, CO₂, Inergen, Novec)
- Mechanical fire suppression equipment
You will take personal ownership of service delivery, quality, and safety, acting as a role model for best practice and advising the client on remedial actions and potential system upgrades.
What We Offer
- Competitive salary and commission scheme
- Overtime rates and door-to-door travel time
- Call-out rota payment
- Company vehicle, fuel card, and full PPE
- 25 days holiday plus bank holidays, with the option to purchase additional days
- Paid sick leave
- Matched pension contributions, life assurance, and employee assistance programme
- Discounts on high street brands and Johnson Controls security products
- Cycle-to-work scheme and employee referral scheme
- Access to business resource groups
- Extensive on-the-job and cross-training opportunities with outstanding resources
- Training on Johnson Controls values, systems, and products
- All equipment required to complete your work
- Long-term career development and progression pathways
- Supportive, collaborative team environment promoting work–life balance and wellbeing
How You Will Do It
- Service, maintain, and fault-find on fire detection and fire alarm systems
- Receive training and development in gas suppression and mechanical suppression systems
- Carry out integrity testing (training provided if required)
- Complete all service documentation accurately using an iPad and service software
- Liaise with the client to obtain permits to work and ensure compliance with site procedures
- Attend mandatory training and maintain required certifications
- Support occasional mechanical and passive fire protection tasks
- Participate in the on-call rota on a rotating weekly basis
- Identify, escalate, and report health and safety concerns promptly
- Conform to all QEHS regulations and contribute to a zero-harm workplace
- Sign onto RAMS, PPE requirements, toolbox talks, van audits, and accident investigations
- Take part in internal technical audits and continuous improvement activities
- Coach and support apprentices and new starters
- Act as a key link between the client and the Field Line Manager, ensuring clear communication of completed works and outstanding actions
- Represent Johnson Controls with professionalism, accountability, and inclusivity
What We Look For
Required
- Proven experience working with fire detection and fire alarm systems
- Experience within a service-focused business
- Good understanding of gas suppression systems and their maintenance
- Technical knowledge of fire legislation, standards, and associated field devices
- Integrity testing experience (or willingness to train)
- Excellent communication and customer service skills
- Strong IT literacy
- Full UK driving license
- Ability to work independently and as part of a team
- Willingness to travel for training
- Ability to participate in the out-of-hours callout rota
- Ability to pass enhanced security vetting (Disclosure Scotland, enhanced screening, high-security site checks)
Desirable
- Experience coaching or developing others
- Experience working on high-hazard or critical-infrastructure sites
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