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At DXC, we channel our core values of customer excellence, community, and a balanced work‑life culture into every project. We proudly provide a healthy environment while delivering mission-critical services in secure settings.
Role Responsibilities
- Identify and articulate how proposed changes will affect ways of working, processes and roles.
- Assess and report on business readiness, defining readiness criteria and contributing to go-live recommendations.
- Develop and execute actionable change‑management artefacts, including stakeholder mapping, workforce transition and training plans, readiness checklists and change impact assessments.
- Identify potential change risks, issues and anticipated points of resistance and develop specific mitigation plans.
- Ensure change artefacts are produced to defined standards and consistently applied across the programme.
- Integrate change management activities within programme and project plans for coordinated delivery.
- Lead or contribute to the change management team, managing relationships with client counterparts in complex environments and creating necessary change‑agent networks.
- Support the development and maturity of the change management community by establishing best‑practice approaches and facilitating knowledge sharing.
- Build senior sponsorship and advocacy for the change and drive the creation of the case for change.
- Support the development of the overarching change narrative to align stakeholders with the programme vision.
- Understand organisational context, culture and preferred ways of working for impacted areas.
- Manage and maintain project communication channels such as forums, town halls and FAQs as part of a broader Business Change strategy.
- Provide mechanisms for hyper‑care and user support through change implementation.
- Create and manage measurement systems to track adoption, utilisation and proficiency of implemented changes, ensuring user support functions transition to business‑as‑usual responsibility.
- Support benefits definition and realisation planning by aligning change activities to measurable business outcomes.
What You Will Bring to the Team
- Strong analytical discipline and attention to detail when producing change plans and impact artefacts.
- Comfortable working with ambiguity and shaping structure from emerging information.
- Confidence in advocating business change best practice and supporting others to adopt structured methodologies.
- Excellent stakeholder engagement skills.
- Ability to create and maintain formal and informal networks.
- Enthusiasm for collaboration with excellent written and verbal communication skills.
- Creative thinking and problem‑solving skills.
- A rational, objective, and detailed approach to business case development.
- Proficiency in handling multiple tasks simultaneously and switching between tasks quickly.
- Expertise in recording information concisely and accurately.
Desirable Skills and Technologies
- Experience with large‑scale organisational change effort, applying methodologies including Prosci, ADKAR and Kotter.
- Experience and knowledge of change‑management principles and methodologies.
- Experience defining behaviour‑change requirements and translating them into targeted adoption interventions.
- Experience facilitating change‑impact and readiness workshops with SMEs, leaders and affected user groups.
- Experience contributing to business readiness assessment and defining readiness criteria.
- Ability to develop and quality‑assure core business change artefacts aligned to programme standards.
- Understanding of benefits realisation principles and alignment of change activities to measurable outcomes.
- Exposure to service design, operating‑model design or process optimisation disciplines.
- Ability to influence others at all levels and move toward a common vision.
- Strong planning and facilitation skills, with demonstrated experience planning and executing client events such as workshops, town halls and virtual office events.
- Familiarity with Agile programme/project management methods, tools and phases of the project lifecycle.
- Exceptional communication skills in a customer‑facing role.
- Ability to work under tight deadlines and manage multiple tasks against set deadlines.
- APMG Change Management Practitioner qualification or equivalent experience.
What We Will Do for You
- Competitive compensation
- Pension scheme
- DXC Select – a comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more)
- Perks at Work (discounts on technology, groceries, travel and more)
- DXC incentives (recognition tools, employee lunches and regular social events)
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity and individual work styles.
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