Responsibilities
- Project manage rollouts of multiple locations across regions
- Provide key insights and support for our Strategic/Enterprise customers
- Travel to customers’ locations to help with implementation and provide technical support
- Plan and organize training sessions with business owners, management team, and/or staff
- Provide key Lightspeed Partners with support and timely training when needed
- Guide customers through their setup, implementations and integrations; follow up with key customers
- Install and troubleshoot networking devices including routers and wireless access points
- Document and track key customer installation, network details, schematics and other on-site services
- Communicate with our development team regarding current and ongoing customer and product issues
- Represent Lightspeed as company ambassadors for all new and existing customers
Qualifications
- Passion for technology
- Technical or hardware installation and support experience
- Flexible availability to work evenings and weekends
- Ability to travel to customer sites in defined areas
- Highly organized, self‑motivated and self‑educated; ability to manage own schedule
- Excellent communication and presentation skills in English
- Strong attention to detail with an emphasis on customer service
Ideal Candidate Benefits
- Networking fundamentals knowledge
- Previous experience in the hospitality industry (restaurants, hotels, etc.)
- Experience managing larger project initiatives
Benefits
- Ability to work in a truly flexible environment
- Career opportunities in a growing company
- Team size that allows real impact
- Lightspeed share scheme
- Company pension program
- Health and wellness benefits
- Mental health online platform and counseling & coaching services
- Paid leave and assistance for new parents
- Language classes & LinkedIn Learning license
- Volunteer day
Equal Opportunity Statement
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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