Job Title
Assistant Director - HR Shared Services
Salary
up to £110,000 DOE
Location
London – Hybrid working
Company
Investment Management. Global.
Role Summary
This is a senior HR operations leadership role responsible for driving global HR service delivery across the UK, US, and additional regions. The Assistant Director will oversee a small team split between London and the US and report directly to the HR Operations Director. They will act as a hands‑on team leader while also shaping strategy, governance, and continuous improvement for HR Shared Services.
Core Responsibilities
- Operational leadership of global HR Shared Services, ensuring consistent service delivery, SLA adherence, and a strong employee/manager experience across regions.
- Performance management using data to track volume, cycle time, backlog, and customer satisfaction, driving continuous improvement.
- Escalation leadership for complex service issues, coordinating with COEs and regional HR.
- Ownership of the global HR Knowledge Hub, including governance, content standards, taxonomy, lifecycle management, and audit practices.
- Driving knowledge governance and content accuracy, ensuring global consistency while accommodating local regulatory needs.
- Integration of knowledge into HR systems such as ServiceNow HRSD, case management, and virtual agent workflows.
- Continuous improvement and process standardisation, reducing repeat inquiries and improving self‑service adoption.
Candidate Profile
- 8+ years HR experience with at least 3 years in HR shared services or HR operations leadership.
- Strong background in knowledge management, governance, and digital self‑service.
- Experience with ServiceNow HRSD or similar platforms.
- Comfortable operating in a global or multi‑regional environment.
- Ability to balance strategic thinking with hands‑on operational leadership.
Ideal Fit
- Has led HR service delivery in a shared services model.
- Enjoys building structure, governance, and scalable processes.
- Is confident influencing COEs, regional HR, and technology partners.
- Can lead a small team while also driving global initiatives.
Job Reference
1333744
EEO Statement
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