Customer Relationship Coordinator Ocean - Coleshill
Coleshill, Birmingham
Location: Coleshill, B46 1DT
Salary: £25,000 - £30,000 annum PLUS benefits (dependent on experience)
Job Type: Full - Time, Permanent
Customer Relationship Coordinator - The Role:
Based within the Ocean department you will work as part of a team and assist with:
- Maintain strong customer relationships by delivering a high standard of customer service
- Arrange and manage bookings efficiently and accurately
- Process customs entries in compliance with internal procedures
- Collaborate closely with internal teams and overseas partners to ensure seamless service delivery
- Handle customer billing and manage the processing of incoming invoices
This position is based in Coleshill which is easily commutable from Tamworth, Solihull, Nuneaton and Birmingham. Our offices are opposite Coleshill Parkway Railway Station which offers a direct link to Birmingham Grand Central and Nuneaton.
Customer Relationship Coordinator - You:
Experience within the freight forwarding industry is preferred, suitable candidates should possess:
- Excellent communication skills, both written and verbal
- High attention to detail with a proactive and adaptable approach to learning
- Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
- Ability to work effectively in a customer‑focused, professional environment
- Strong team player with a collaborative mindset and commitment to departmental success
- Commercial awareness and understanding of business operations
In addition, you must have the right to work in the UK. We are unable to sponsor work permits.
Customer Relationship Coordinator - Benefits*:
- Up to 27 days holidays plus bank Holidays
- Life cover
- Profit related pay
- Defined contribution pension scheme
- Car Parking
- Employee Assistance Programme
* Some benefits are subject to a qualifying period
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