Finance Manager – Service Management & Performance

What you’ll do

Your key accountabilities will include:

• Lead the creation and delivery of monthly BSC Service Management packs, coordinating inputs from team leads and translating performance data into clear, meaningful insight for business unit partners
• Analyse BSC performance against internal important metrics, historic trends, and third party benchmarks to find opportunities for improvement and understand root causes of variance
• Challenge and support business partners to drive accountability for end to end BSC service delivery, ensuring priorities are clearly defined and progress is tracked
• Manage planning and prioritisation across BSC teams to ensure improvement activity is focused, delivered at pace, and aligned to business needs
• Lead and develop a small team, balancing short term delivery with longer term process improvements, ensuring change is delivered in line with the M&S control environment

Who you are

Your skills and experience will include:

• Qualified accountant (CIMA, ACCA, ICAEW or equivalent) with experience in a professional services or operational finance environment
• Strong background in service or performance management, ideally within shared services or client facing finance functions (P2P, O2C or R2R)
• Proven ability to turn complex data into clear insight, using benchmarks and trends to influence decision making and drive improvement
• Confident business partner manager, able to challenge constructively and build credibility across a broad range of business partners
• Experience leading small teams and managing change, with a focus on efficiency, prioritisation, and return on investment

What’s in it for you?

Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market‑leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

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