Location: London (on-site)
Department: Property & Facilities Management (UK)
Reporting to: Senior Building Manager
About Global University Systems
Global University Systems (GUS) is an international education group, empowering students to transform their lives through education. We believe education drives careers, lives and society forward, enabling a brighter and more sustainable future for all.
Our institutions offer the broadest range of industry‑relevant skills through inclusive, accessible and digital‑first learning. We provide career‑enhancing certificate, degree and postgraduate qualifications, supporting a thriving global community of learners.
With over 115,000 students across 30 institutions worldwide and more than 630,000 digital learners, GUS continues to grow and innovate across the education sector.
About the Role
The Building Manager has primary responsibility for the day‑to‑day management of designated buildings, ensuring they are safe, compliant, welcoming and fit for purpose. Acting as the key point of contact for building users, landlords, managing agents and contractors, you will ensure that facilities services are delivered to a high standard and that all statutory, health and safety, and compliance requirements are met.
This is a hands‑on, operational role requiring strong stakeholder management, excellent customer service, and a proactive approach to continuous improvement.
Key Responsibilities
Building Operations & Stakeholder Management
- Day‑to‑day management of assigned buildings, ensuring a safe, healthy and comfortable environment
- Build strong relationships with building users, landlords, managing agents and contractors
- Act as the main point of contact for facilities‑related queries, issues and emergencies
- Ensure service level agreements (SLAs) and performance indicators are met
- Represent facilities services at internal and external meetings
Health, Safety & Compliance
- Ensure full compliance with all statutory, regulatory and health & safety requirements
- Implement and oversee building health & safety policies and procedures
- Manage fire safety, emergency evacuation plans, incident reporting and investigations
- Maintain oversight of risk assessments, RAMS and building compliance records
- Act as Incident Controller and lead on emergency response procedures
Facilities & Contractor Management
- Manage essential services including reception, security, cleaning, maintenance, waste and recycling
- Coordinate and monitor contractors, ensuring quality, compliance and value for money
- Manage PPMs, building security and business continuity arrangements
- Maintain accurate building files, asset registers and compliance documentation
Customer Service & Continuous Improvement
- Deliver a high‑quality facilities service across multiple building users
- Identify opportunities to improve service delivery, efficiency and customer experience
- Support environmental and sustainability initiatives, including energy monitoring and waste reduction
- Contribute to capital expenditure projects, refurbishments and new space openings
Financial & Operational Management
- Support budget planning and cost control, ensuring best value for money
- Monitor utilities usage and investigate anomalies
- Prepare reports and data analysis on facilities performance and projects
About You
Essential
- Management qualification or equivalent experience in facilities or building services
- Health & Safety qualification (NEBOSH preferred)
- Proven experience managing buildings, contractors and third‑party suppliers
- Strong knowledge of health & safety legislation and statutory compliance
- Experience delivering high standards of customer service
- Excellent stakeholder management and communication skills
- Strong organisational and administrative capability
- High level of IT literacy, including Microsoft Office
- Experience managing PPMs, compliance records and building security
Desirable
- Experience working in a higher education or similar complex environment
- Experience using CAFM systems
- Experience managing multi‑site estates
What we offer
- Hybrid working - most roles offer hybrid or flexible arrangements to support work life balance.
- Contributory Pension Scheme - 5% personal contribution & 3% Company contribution, so you can build long‑term financial security with added benefits of the company contributions.
- Season Ticket Loan (T&C's apply) - spread the cost of your commute with an interest‑free travel loan.
- Training & Development opportunities (T&C's apply) - access to short courses via FutureLearn and Group‑wide professional development programmes.
- Staff Discount Scheme - via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics, etc.
- Employee Assistance Programme - confidential support for your wellbeing, whenever you need it.
GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.
Our data privacy policy can be viewed here.
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