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Job Details
- Permanent
- Full time
- Hours: Full time
- Location: North West London
- Sector: Operations
- Date: 16th May 2026
- Job reference: J-6042
About Customate Solutions
Customate Solutions is a leading provider of tailored business process optimisation services. We specialise in leveraging off-the-shelf software and automation tools to help businesses streamline their operations, improve efficiency, and achieve their goals. By understanding each client’s unique needs, we deliver customised solutions that drive growth and enhance productivity. Whether it’s implementing CRM systems, automating workflows, or optimising resource management, we focus on creating sustainable and scalable outcomes for our clients. Our mission is to simplify processes so businesses can focus on what they do best.
About the Role
We’re looking for a driven and solutions-oriented Project & Implementation Manager to join our team. In this role, you will manage client relationships, lead a growing team of implementation specialists, and oversee end-to-end project delivery. From scoping projects to post-implementation support, you’ll ensure that each project is delivered on time, to the highest standards, and with an exceptional client experience.
Key Responsibilities
- Manage client relationships, ensuring expectations are aligned and exceeded.
- Lead and support a growing team of implementation specialists (currently 2 team members).
- Oversee projects from initial scoping and planning to delivery and post-implementation support.
- Ensure projects are delivered on time, within budget, and to the agreed quality standards.
- Identify opportunities to expand client relationships and secure further projects.
- Provide technical guidance to the team, particularly around CRM systems and automation tools.
- Manage resources effectively to meet project demands.
- Occasionally travel to client sites as required.
What We’re Looking For
- A passion for systems, processes, and problem-solving.
- Interest in CRM systems (e.g., Zoho, HubSpot), project management tools (e.g., Monday.com), and automation platforms (e.g., Make.com, Zapier) – experience with these is a bonus but not required.
- A willingness to learn and adapt to new tools and technologies.
- Strong project management skills with the ability to keep projects on track and deliver exceptional results.
- Excellent interpersonal and client relationship skills.
- A proactive, solutions-focused mindset.
- Ability to work independently and as part of a close-knit team.
Why Join Us?
- Be part of a growing company with a collaborative and family-like culture.
- Competitive salary and opportunities for growth.
- The chance to work on exciting, impactful projects with diverse clients.
- Flexibility and trust—get the work done, meet deadlines, and enjoy a supportive environment.
For more information about the role, or to receive a personal recommendation, please contact our recruitment team. Tali – tali@theworkavenue.org.uk or Yael – yb@theworkavenue.org.uk
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